cannot register

emmrecs wrote on 11/26/2022, 3:15 AM

Welcome to the Magix user to user forums.

Unfortunately, your first post here is very much lacking in detail! For we, fellow-users, to have any chance of being able to help you, please answer these questions:

Where did you buy the product?
Exactly which product and version have you bought? And which upgrade?
Is the software installed on your computer?
Do you have the necessary serial key?
When you enter that key and your email address on the registration screen, what happens? A screenshot of any error message you receive would be invaluable, or at least the full wording of it.

Jeff
Forum Moderator

Target901 wrote on 1/11/2026, 4:24 PM

@leon-Shargel

Welcome to the Magix user to user forums.

Unfortunately, your first post here is very much lacking in detail! For we, fellow-users, to have any chance of being able to help you, please answer these questions:

Where did you buy the product?

Exactly which product and version have you bought? And which upgrade?

Is the software installed on your computer?

Do you have the necessary serial key?

When you enter that key and your email address on the registration screen, what happens? A screenshot of any error message you receive would be invaluable, or at least the full wording of it.

Jeff
Forum Moderator

I have already contacted your company regarding this issue. I have been a customer for decades. I have all of the serial keys and have diagnosed the issue correctly. The fact your company has not taken appropriate steps is highly disappointing. I do not need to provide you with any more information. Your company will need to contact the isp in order to resolve the security issue. Re:Ticket# Removed by Moderator

browj2 wrote on 1/11/2026, 8:28 PM

@Target901

This is a user forum. No one here works for Magix. Magix is not Jeff's company.

If you want help on this forum, then ask...and provide information as indicated by @emmrecs.

Are you saying that you are also @leon-Shargel?

emmrecs wrote on 1/12/2026, 3:13 AM

@Target901

As @browj2 has pointed out, my reply, written in 2022, was to a post made by @leon-Shargel, who has never posted any reply at any time since then!

If you also have an account in the name of @leon-Shargel this is not allowed in the Community rules and one account must be closed and deleted. You can do this, if it is the case, or I can.

Additionally, as John writes, I am NOT a Magix employee, merely a fellow-user so there is no point whatsoever in refusing to give any additional information requested. We cannot see your computer so we depend upon detailed information from anyone asking for help.

Your ticket number has been removed since this is classed as confidential data, which should never be posted to a public forum like this one.

Jeff
Forum Moderator