@Ben-Mccloud

Hi Ben.

Welcome to the Movie Edit Pro user to user help forum.

First, your copy of Windows10 really needs updating a lot.

Second. Updating your graphics drivers is not really going to help much unless there is an unlisted newer nvidia graphics card in there because your Intel processors' GPU is too old for Movie Edit Pro to use (about five generations behind) and your processor only has two cores (Yes it has four threads but only two cores) so your machine is somewhat below the minimum machine spec requirements.

However you may be able to still run Movie Edit Pro all be it quite slowly. This is not a guarantee by any means but worth a try.

First I would recommend updating windows to the current Version and build which is 20H2 19042.685.

Then go into windows and let windows manage your virtual memory. You have it set way too high to work stably. Virtual memory should never exceed the amount of physical ram on a system.

Last, go into the Movie Edit Pro program setup and disable any hardware acceleration and if it is showing, disable the Intel GPU and do not use Direct X but use Compatibility mode (video for Windows).

Last but not least, because of the system specs and it being a laptop you may suffer overheating problems with the laptop. Try to keep it as well ventilated as possible. Do not try to edit any 4K footage. It will never cope with it.

Ray.

@Ben-Mccloud, @CubeAce

Hi

To stop the Extra Content installation manager opening see this solution.

Check that your Antivirus is not blocking the program from running or quarantining parts of the program - this is has been a common issue with some AV programs - known AVs to cause issues are Windows Defender, AVG/Avast, BitDefender, Norton and McAfee - their Ransomware/Folder protection may be detecting false positives.

As @emmrecs has commented, the laptop just meets the minimum required (the HD5500 does support DirectX 11.2 and 12) - see first bullet point below. the current version of MEP 20.0.1.73 can use an integrated GPU from the HD 4600 onwards, for Hardware Acceleration (HWA) under specific circumstances:

• the latest drivers specific to the HD5500 iGPU must be installed
• HWA is limited to h.264/AVC encoded video only*
• Source video is Full HD (1920 x 1080) or lower resolution **

* HEVC encoded video HWA is not supported and all rendering will be done using the CPU - this means previewing will be choppy and export times are very long.

** 2.7K and 4K source cannot be hardware accelerated and, like HEVC, all rendering will be done using the CPU - this means previewing will be choppy and export times are very long.

John EB
Forum Moderator

@Ben-Mccloud

Hi Ben.

Welcome to the Movie Edit Pro user to user help forum.

First, your copy of Windows10 really needs updating a lot.

Second. Updating your graphics drivers is not really going to help much unless there is an unlisted newer nvidia graphics card in there because your Intel processors' GPU is too old for Movie Edit Pro to use (about five generations behind) and your processor only has two cores (Yes it has four threads but only two cores) so your machine is somewhat below the minimum machine spec requirements.

However you may be able to still run Movie Edit Pro all be it quite slowly. This is not a guarantee by any means but worth a try.

First I would recommend updating windows to the current Version and build which is 20H2 19042.685.

Then go into windows and let windows manage your virtual memory. You have it set way too high to work stably. Virtual memory should never exceed the amount of physical ram on a system.

Last, go into the Movie Edit Pro program setup and disable any hardware acceleration and if it is showing, disable the Intel GPU and do not use Direct X but use Compatibility mode (video for Windows).

Last but not least, because of the system specs and it being a laptop you may suffer overheating problems with the laptop. Try to keep it as well ventilated as possible. Do not try to edit any 4K footage. It will never cope with it.

Ray.

 

Hi Ray

Thank you very much for the help, I am not all that spec-tech savvy, I just thought as the machine itself seemed super rapid in all aspects (Was a work one that I have inherited, which is around 3 years old I think) that I should not have any issues. Like I say, I have used Magix previously on older machines and never had the issue. But perhaps as this version is newer with far more capabilities I was wrong.

I will give everything you said a try now. Like I say it was a work one, so just had a factory reset and have nothing stored on it. I

is it possible to update this Laptop to seamlessly run this software? Or would I be best getting a desktop? Main thing I want to do is edit my Go-pro footage on the go which is why I thought this may be the solution.

Thanks very much again.

Ben

@Ben-Mccloud, @CubeAce

Hi

To stop the Extra Content installation manager opening see this solution.

Check that your Antivirus is not blocking the program from running or quarantining parts of the program - this is has been a common issue with some AV programs - known AVs to cause issues are Windows Defender, AVG/Avast, BitDefender, Norton and McAfee - their Ransomware/Folder protection may be detecting false positives.

As @emmrecs has commented, the laptop just meets the minimum required (the HD5500 does support DirectX 11.2 and 12) - see first bullet point below. the current version of MEP 20.0.1.73 can use an integrated GPU from the HD 4600 onwards, for Hardware Acceleration (HWA) under specific circumstances:

• the latest drivers specific to the HD5500 iGPU must be installed
• HWA is limited to h.264/AVC encoded video only*
• Source video is Full HD (1920 x 1080) or lower resolution **

* HEVC encoded video HWA is not supported and all rendering will be done using the CPU - this means previewing will be choppy and export times are very long.

** 2.7K and 4K source cannot be hardware accelerated and, like HEVC, all rendering will be done using the CPU - this means previewing will be choppy and export times are very long.

John EB
Forum Moderator

Hi John

Thank you very much for the help.

I am going to give the above a try along with suggestions from Ray and Emma Rec. I honestly appriciate the help and guidance! I love Magix and have only had older copies so was super excited when I brought this the other day, in order to edit Go-Pro footage. I am not all that Tech-savvy in the sense of all the finer details..I just assumed (wrongly it seems) That as this laptop was of what I thought was a decent spec it would be fine lol.

Thanks so much,

Ben

@Ben-Mccloud

Welcome to the Magix user to user forums.

First, please amend the image of your computer specs since it includes the serial key (Product ID) for your installation of Win 10. Such data should never be posted to a public forum like this one. Thank you.

Second, I notice you are still running the 1703 version of Win 10. Is there any reason why you have not updated to a more recent build? I seem to remember reading somewhere recently that Microsoft have announced that support for such older versions is being ended. The "age" of your OS installation may also not be helping with the secure running of the latest version of MEP!

Sending crash reports is a good idea but it is very unlikely you will receive any response to them since they are entered automatically into a support database with the aim of helping the developers to avoid problems in later builds and versions of the software.

Having looked at the spec of your CPU, I think it may be one possible source of the problem. This page shows the minimum requirements to run the software; your CPU just meets them. The advice here is always to ensure you exceed the minima for secure running of the app.

Have you read posts which suggest making changes in the app to Video Mode and/or Hardware acceleration? Are these the changes that have not made any difference for you?

Jeff
Forum Moderator

Hi Jeff

Thank you for the response. In honesty this was a previous work Laptop around 3 years old I think that I have been given by the company as they have updated. I just factory reset it and re-installed everything (I thought correctly) In honesty as I have mentioned to the other guys that have replied, I am not super tech savvy, I just thought as I my last laptop run an older version of Magix fine and was an i5, that this i7 that seemed super-fast in every aspect would have not problems. Gutted now!

Going to attempt to change/edit everything that has been suggested! And see how I get on. As my main thing is I want to be able to edit Go-pro footage when I am out and about, so thought this laptop would be the ideal solution.

Thanks very much.

@Ben-Mccloud

Hi Ben.

Before you try to edit Go-Pro Hero footage I suggest you have a careful look at the Go-Pro site about editing their footage in third party video editors as they strongly advise to convert the footage first in their own application or you could end up having serious audio sync problems when editing some Go-Pro camera models footage in a normal video editing package.

Ray.