Corrupted takes, washed-out and over-exposed

Rockie wrote on 2/11/2015, 12:04 PM

I have been working with Magix editing software since 2006.

Some months ago I installed MEP 2014 on this new computer and have completed a number of disc projects without any notable problems. Now I have just started a very big multi-track wildlife project and suddenly I have major software issues: the takes are all perfect in the timeline but when I shut down and restart the project, many but not all the clips become washed-out and over-exposed. If I click on the video object transparency handle of a washed-out clip, the exposure reverts temporarily to normal but jumps back to the problem as soon as I start playback.

I have taken the actions recommended by Magix Support i.e. uninstalling a problematic Windows
update and re-installling the MAGIX software (including the download patch), shutting down
and restarting etc as well as resetting program settings to default.

After the first start-up following the above actions, I was very disappointed to
find the corrupted clips still in the movie! I deleted them and reloaded those takes - all
fine and normal after that. So I carried on with project, shutting down and restarting a
couple of times to make sure that everything was remaining stable and okay.

However, on opening the project the next morning, I found the problem had returned to
many (but not all) of the new clips! The original set of takes I deleted and re-loaded into the movie is
still fine. I don't know if this is important info but it seems that takes loaded on tracks 1 - 4 are nearly all corrupted, while thus far takes loaded on tracks 5 - 12 have remained perfectly normal. I have also made sure that no video effects were added inadvertently.

Has anyone out there had this problem as well? Regretably it seems that Magix Support cannot assist any further. Need help guys, please.

Computer info: HP ProDesk 490 G1 MT, Windows 7 Professional 64-bit, Intel i5-4570 CPU @ 3.20GHz, 8.00 GB RAM. Magix Edit Pro 2014 version 13.0.5.4

Comments

terrypin wrote on 2/11/2015, 2:33 PM

Hi,

I suspect this is going to be a tough one without getting our hands on an example.

Can you make a small, non-confidential project exhibiting the problem and use File > Backup > Copy project and media into a folder, zip it up and upload it to a host site (I use Dropbox for instance) so that we can see what you mean and maybe try to reproduce it.

BTW, when you refer to 'takes' I assume you mean imported video clips, and not as in 'Save objects as takes'. The Takes feature in MEP 2014 is very buggy.

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Also, when you had a correct-looking project on the timeline, did you try opening a new empty movie, copy/pasting the misbehaving one to it, deleting the original movie and resaving the project with a new name?

johnebaker wrote on 2/11/2015, 3:35 PM

Try setting the program back to its default settings - File, Settings, Reset program settings . . . .

John

Scenestealer wrote on 2/11/2015, 3:53 PM

Is it just this project that exhibits the behaviour or can you reproduce it with other previous or new projects.

Can you find one of the automatic backups from the project folder for this project, that doesn't have the problem, and work from there after saving it with a new name?

Peter

terrypin wrote on 2/23/2015, 3:52 AM

Hi,

12 days since what sounded like your rather urgent problem and 12 days since our suggestions. Did you solve the issue or just lose interest? Feedback is always appreciated.