Crash Log does not open

Can-Dive wrote on 5/4/2025, 9:03 PM

Oddly, when I crash VPX and restart it, the Crash Log window pops up where you can view the log and/or send it to Magix Support. For some reason, clicking on the display button doesn't open anything. A crash log has been created, and I can find it in AppData/Roaming/Magix/Video_Pro_X16/Crash but for some reason it doesn't display via the Crash Log window. Any suggestions?

Comments

CubeAce wrote on 5/4/2025, 9:48 PM

@Can-Dive

Check your Task bar for additional icons appearing as you click the button. Sometimes a pop-up will appear behind a currently open program and needs bringing forwards to the front of the screen.

Ray.

 

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Can-Dive wrote on 5/4/2025, 10:43 PM

@CubeAce

Nothing appears. Sending the cash log to Magix does work - or at least it says its been sent, but actually viewing the log by pressing the button doesn't work on my system although I know the log exists.

Post note: I deleted the contents of the Crash directory thinking that would resolve the issue. Crashed the system (I found a bug that consistently freezes the startup) and noted that the Crash directory repopulated successfully but I still am not able to view the log report from the crash window.