Crashing in Windows 10

Paul-Scott wrote on 2/14/2026, 2:13 PM

Has anyone got this message previously. I had Magix Movie Studio 2023 and got this message. I, wrongly, assumed that by getting the latest version Video DeLuxe 2026 last week, that it may solve the problem, but alas, I'm getting the same issue. It had previously worked OK on Windows 10 up until last week. Video Driver is up to date.

Very frustrating.

Magix have emailed to say they have offered a solution but none of the examples they have cited match this message.

Does any of this help?

Device Name   Paul-PC
Processor   Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz 3.10 GHz
Installed RAM   8.00 GB
Storage   447 GB SSD ADATA SU630, 932 GB WDC WD10EZEX-00RKKA0, 3.64 TB HDD ST4000DM004-2CV104
Graphics Card   NVIDIA GeForce GT 520 (979 MB)
Device ID   783AB54F-19F5-4E9B-A035-53F83F353FCA
Product ID   00326-10000-00000-AA440
System Type   64-bit operating system, x64-based processor
Pen and touch   No pen or touch input is available for this display

Comments

Gid wrote on 2/14/2026, 5:52 PM

Has anyone got this message previously. I had Magix Movie Studio 2023 and got this message. I, wrongly, assumed that by getting the latest version Video DeLuxe 2026 last week, that it may solve the problem, but alas, I'm getting the same issue. It had previously worked OK on Windows 10 up until last week. Video Driver is up to date.

Very frustrating.

Magix have emailed to say they have offered a solution but none of the examples they have cited match this message.

Does any of this help?

Device Name   Paul-PC
Processor   Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz 3.10 GHz
Installed RAM   8.00 GB
Storage   447 GB SSD ADATA SU630, 932 GB WDC WD10EZEX-00RKKA0, 3.64 TB HDD ST4000DM004-2CV104
Graphics Card   NVIDIA GeForce GT 520 (979 MB)
Device ID   783AB54F-19F5-4E9B-A035-53F83F353FCA
Product ID   00326-10000-00000-AA440
System Type   64-bit operating system, x64-based processor
Pen and touch   No pen or touch input is available for this display

@Paul-Scott Hi, your PC is old & under powered, consider rolling back to Movie Studio 2023 & rolling back to a graphics driver that did work. (if Movie Studio 2023 did work at some time)

assumed that by getting the latest version Video DeLuxe 2026 last week, that it may solve the problem,

Prob quite the opposite -

Video Deluxe 2026 specs

'CPU: 6th generation Intel Core i5' - Yours 'The Intel® Core™ i5-2400 is a 2nd Generation Intel® Core™ processor,

'GPU: NVIDIA® GeForce RTX or GTX 1050ti or higher with 4GB' - Yours 'NVIDIA GeForce GT 520 with 1GB'

'RAM: 16GB' - Yours '8.00GB'

Mike-Edmonston wrote on 2/19/2026, 2:33 AM

I had same issue and my pc is latest spec. Problem appears to be that, although spec says Nvidia recommended fo 4K, the software is not compatible with nvidia drivers an I had to disable the hardware acceleration and force it to use the intel onboard graphics chip. Unless anybody can suggest a driver that works for the GeForce RTX3090 on windows 11.

ericlnz wrote on 2/19/2026, 3:01 AM

@Mike-Edmonston This may have some relevance to your problem https://www.magix.info/us/forum/beware-latest-nvidia-gtx-591-44-drivers--1350824/

Mike-Edmonston wrote on 2/19/2026, 3:14 AM

Thanks for the info, will try rolling drivers back to a previous version. This forum is great! Thanks again 👍

johnebaker wrote on 2/19/2026, 5:43 AM

@Mike-Edmonston

Are you creating or intend to create Blu-ray discs with the software?

If so then there is a 'compatibility issue' with hardware acceleration encoding of AVCHD Interlaced video on Nvidia GPUs which support NVENC eg the GTX 10xx series onwards.

The dedicated built-in decoder/encoder module of the NV GPU's does not support AVCHD Interlaced encoding.

. . . . my pc is latest spec . . .

It would help us help you if you put your computer spec in your signature. See mine as an example.

John EB
Forum Moderator

Mike-Edmonston wrote on 2/19/2026, 5:47 AM

@Mike-Edmonston

Hi

Are you creating or intend to create Blu-ray discs with the software?

If so then there is a 'compatibility issue' with hardware acceleration encoding of AVCHD Interlaced video on Nvidia GPUs which support NVENC eg the GTX 10xx series onwards.

The dedicated built-in decoder/encoder module of the NV GPU's does not support AVCHD Interlaced encoding.

. . . . my pc is latest spec . . .

It would help us help you if you put your computer spec in your signature. See mine as an example.

John EB
Forum Moderator

Hi John,

Thanks for the help. No i will just be creating videos onto the HDD. i have rolled back to the older driver and all seems to be working now.

johnebaker wrote on 2/20/2026, 3:06 AM

@Mike-Edmonston

Thanks for the feedback.

John EB