Crashing on MP4 export

Jonathon-Sullivan wrote on 2/15/2022, 1:46 PM

Upon MP4 export, the product renders until about 99% complete, then shuts itself down. The resulting file is corrupt and will not play. Using Win 10 on a system that was working just fine with Magix 2016 a few days ago.

I'm on an HP using nvidea geforce gtx on an intel core 17 processor, using CPU as the processor for the export. The resulting file is listed as an .mp4 and is of the expected file size. When attempting to play, I'm given a message that the file cannot play and may be corrupt. I tried using a different export program on the system with a short clip and got a perfectly functioning mp4. I just can't do it with Magix. Just another in a long line of problems that made me reconsider before updating to the newest version. Now I'm beginning to think that was a mistake.

Comments

Former user wrote on 2/15/2022, 3:19 PM

@Jonathon-Sullivan Hi, There's many variations of i7 processors, GTX graphics cards & also different formats within MP4's, you need to find the longer names for these, they'll be in Device Manager or there names will show in the Taskmanager Performance window.

MEP 2022 uses & is much more GPU intensive than earlier versions, it has some bugs but it's a fast powerful program

PATIENT-X wrote on 2/15/2022, 8:17 PM

@Jonathon-Sullivan

Hello, Welcome

Please provide full details of your Pc's Cpu,Gpu & ram etc

Example: CPU : Intel Core i5 6400 2.70GHz
GPU : Nvidia GeForce GTX 1050 Ti
RAM : 8.00GB Single-Channel DDR3

Stephen

Forum Moderator

 

 

Pc self build by me.

New photo, upgrades.

Upgraded GPU, CPU, CPU cooler, March 2025.

Azza Pyramid 804 case

Intel Core i7-13700K

Thermalright Peerless Assassin 120 digital black CPU cooler.

Kingston FURY Beast 32GB (16GB x 2) 4800MHz DDR5

Geforce GTX1080ti Founders edition

Firecuda 530 1tb SSD Nvme

Team Group T-FORCE DELTA MAX RGB LITE 2.5" 1TB SATA III

Corsair RM1000x 80 PLUS Gold Fully Modular ATX 1000 Watt Power Supply

Lian Li UNI SL120 V2 triple fans

MSI Meg Unify Z690 motherboard

 

 

AAProds wrote on 2/15/2022, 8:47 PM

MEP 2022 uses & is much more GPU intensive than earlier versions

The second bit is not true. I am happily using MEP 2022 on an i3 with no useable GPU and the program performs just as well previous versions did.

MEP 2022 is capable of using the latest GPUs to improve timeline playback and speed up export/render times.

As @Jonathon-Sullivan has stated he's using the CPU for his export, the program should not be crashing during an export, regardless of his GPU status.

Jonathon, I suggest you try some more combinations of the Hardware Acceleration options.

All my forum comments are based on or refer to my System 1.

My struggle is over! I built my (now) system 2 in 2011 when DV was king and MPEG 2 was just coming onto the scene and I needed a more powerful system to cope. Since then we've advanced to MP4 and to bigger and bigger resolutions. I was really suffering, not so much in editing (with proxies) but in encoding, which just took ages. A video, with Neat Video noise reduction applied, would encode at 12% of film speed. My new system 1 does the same job at 160% of film speed. Marvellous. I'm keeping my old system as a capture station for analogue video tapes and DV.

System 1

Windows 11 v23H2 severely modified by Openshell and ExplorerPatcher

Power supply: 850W Cooler Master (should have got modular)

CPU: Intel i7 13700K running at 3400mhz, cooled by a Kraken 2x140mm All In One liquid cooler.

RAM: 64gb (2x32gb sticks) G.Skill "Ripjaws" DDR4 3200Mhz

GPU 1: iGPU UHD 770

GPU 2: NVidia RTX 3060Ti Windforce 8gb

C drive: NVME 500gb

Bluray Burner: Pioneer BDR-212D

Various other SSD and HDDs.

Monitor: 27"/68cm Samsung, 2560 x 1440, 43 pixels/cm.

MEP 2021 version 20.0.1.80

Movie Studio 2025

Magix Video Easy version 7.0.1.145

System 2

(Still in use for TV and videotape capture)

Windows 10 Home Version 2009

CPU: i5-750 at 2670mhz with 12gb RAM

Onboard IEEE1394 (Firewire) port

GPU: ATI Radeon HD 4770 (512mb) which is ignored by MEP

Hard drives: C Drive 256gb SSD, various other HDDs.

Monitor: Dell 22"/56cm, 1680x1050, 35 pixels/cm

Movie Studio 2023

Movie Studio 2024

VPX 12

Former user wrote on 2/16/2022, 3:06 AM

@AAProds I'm very impressed with the playback & export times that MEP is giving now, now i've noticed that's because it uses the GPU really well, a lot better than in earlier versions, & a lot better than a lot of other programs,

MEP 2022 uses & is much more GPU intensive than earlier versions

The second bit is not true. I am happily using MEP 2022 on an i3 with no useable GPU and the program performs just as well previous versions did.

Yours may well do fine just on the CPU only & i know the OP states 'using CPU as the processor for the export' but how can you say that if you don't have a GPU to test it against?

This is playback with a glow & colour fx added, the GPU is working hard,

& this is export, you can see the GPU is working

I tried it with CPU only, you can see when it starts to export the CPU goes up to 19% but the GPU also goes up to 12%,

None of this is a complaint, & it may not relate to the OP's CPU only export, it's just an observation that i've noticed in the last few updates or releases of MEP that it uses the GPU a lot more & better than it used to.

 

johnebaker wrote on 2/16/2022, 4:19 AM

@AAProds

Hi Alwyn

. . . . The second bit is not true. I am happily using MEP 2022 on an i3 with no useable GPU and the program performs just as well previous versions did. . . . .

This needs context - ie what the source video resolutions are, and the export preset used if referring to exporting.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

AAProds wrote on 2/16/2022, 6:14 AM

Gents,

My point is this. For the same machine with an older graphics card and the same projects, MEP 2022 performs just as well as the earlier versions. It does not need a faster/bigger CPU, iGPU and GPU to make it work. Statements like "it's more GPU-intensive" give the wrong message about what people can expect.

Now, as I said earlier, if you have a modern GPU with iGPU and good CPU, MEP 2022 will play better on the timeline and export faster. But you do not need to upgrade to make it work just like the earlier versions.

The clear message from some of you is that you will have no chance of running MEP 2022 successfully unless you have a 1050+ and and 520+ and giga amounts of RAM. That is just not true and people don't need to upgrade unless they have difficulty with their current timeline playback or want faster export times. I've only just discovered my main machine has been running on 4gb of RAM for the past 5 years!

I don't doubt MEP 2022 is a great performer - when it performs. That fact that it doesn't without crashing, for more than one user, is the thing that annoys me. Just because you have selected an older graphics card which MEP 2022 can't or won't use should not be a reason for the program to spit the dummy and crash or die during an export.

JohnEB, a lot of my stuff is SD (with Neat Video) but with a good amount of HD. In terms of a cost-benefit analysis, I am happy with my lot. Sure, it would be great to export faster but I don't see the cost-benefit. Ironically, VideoRedo exports 5 times faster than MEP 2021; this much-vaunted Infusion 3 will probably just take MEP up to VRD speeds (and yes, MEP 2021 was caned in Internet reviews because it is an export-speed dog). I have a 1050 in a box waiting, as well as an M2 drive and AIO twin-fan cooler. But there is no rush. No doubt I'll enjoy the quick export times when I get around to making up my new machine.

From what I have seen, and given the current bugs, I would not be recommending 2022 unless your timeline playback is unacceptable and/or you want faster export times, and, of course, if you have the system to match.

All my forum comments are based on or refer to my System 1.

My struggle is over! I built my (now) system 2 in 2011 when DV was king and MPEG 2 was just coming onto the scene and I needed a more powerful system to cope. Since then we've advanced to MP4 and to bigger and bigger resolutions. I was really suffering, not so much in editing (with proxies) but in encoding, which just took ages. A video, with Neat Video noise reduction applied, would encode at 12% of film speed. My new system 1 does the same job at 160% of film speed. Marvellous. I'm keeping my old system as a capture station for analogue video tapes and DV.

System 1

Windows 11 v23H2 severely modified by Openshell and ExplorerPatcher

Power supply: 850W Cooler Master (should have got modular)

CPU: Intel i7 13700K running at 3400mhz, cooled by a Kraken 2x140mm All In One liquid cooler.

RAM: 64gb (2x32gb sticks) G.Skill "Ripjaws" DDR4 3200Mhz

GPU 1: iGPU UHD 770

GPU 2: NVidia RTX 3060Ti Windforce 8gb

C drive: NVME 500gb

Bluray Burner: Pioneer BDR-212D

Various other SSD and HDDs.

Monitor: 27"/68cm Samsung, 2560 x 1440, 43 pixels/cm.

MEP 2021 version 20.0.1.80

Movie Studio 2025

Magix Video Easy version 7.0.1.145

System 2

(Still in use for TV and videotape capture)

Windows 10 Home Version 2009

CPU: i5-750 at 2670mhz with 12gb RAM

Onboard IEEE1394 (Firewire) port

GPU: ATI Radeon HD 4770 (512mb) which is ignored by MEP

Hard drives: C Drive 256gb SSD, various other HDDs.

Monitor: Dell 22"/56cm, 1680x1050, 35 pixels/cm

Movie Studio 2023

Movie Studio 2024

VPX 12

johnebaker wrote on 2/16/2022, 12:50 PM

@AAProds

Hi

While I agree with your comments about MEP 2022 working fine on older machines, I would add the caveat 'at SD (720 x 576/480), HD (1280 x720) and possibly Full HD (1920 x 1080) resolutions'.

The same cannot be said when working with 2.7K, 4K or 8K video.

IMHO it is necessary that the user asking the question is fully informed on what is needed for the source video resolutions they are working with.

Without the context of the source video resolution at which 'it works fine', the user asking the question may have an entirely different performance level due to working with higher resolution videos. This has caught out several users who have started using GoPro or iPhone video at 2.7K and 4K resolutions, or HEVC (h.265), on 3rd and 4th generation Intel CPU and GPU's which do not perform well with them due to these resolutions not being supported for HWA .

On an Intel i5-4770K, 2.7K and 4K video are problematic with preview playback, even when using proxy files, and the down side is the very long export times due to the HD 4600 not supporting HWA at 2.7K or 4K resolution - its limit was 1920 x 1080. In the case of clips with NeatVideo applied the export framerate was down to 1 frame every 3 - 4 secs when using the CPU.

If the poor preview playback and/or long export times are acceptable then that is fine, if not - then the only viable option is to upgrade the hardware.

For an Intel iGPU, the minimum that supports HWA for 4K is the HD 520.

For NVidia cards the determining factor is support for NVENC.

The absolute minimum that supports NVENC for HWA is the GTX 745 (import & export), however if importing/exporting h.265 (HEVC), which is becoming very popular, then the absolute minimum is the GTX 750. Magix recommend a GTX 1050 minimum.

AMG GPU's I am not familiar with, so I would have to rely on Magix's minimum spec requirements of the Radeon RX470.

John EB

Last changed by johnebaker on 2/16/2022, 12:53 PM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

AAProds wrote on 2/16/2022, 8:17 PM

@johnebaker

IMHO it is necessary that the user asking the question is fully informed on what is needed for the source video resolutions they are working with.

Of course, IF they were building or buying a machine.

But that is not what I am saying. I am saying that MEP 2022 runs just as well as MEP 2021 and earlier on the same machine with the same projects. I am not also suddenly jumping into 4k/8k video as well and expecting 2021 to perform as well as 2022; it won't for obvious reasons. But if somebody already has a computer and is reasonably happy with the performance of earlier versions of MEP, version 2022 will run just as well, if not better if it can use an existing iGPU or GPU. It doesn't need any extra hardware unless you also change to editing 4k or 8k.

Ignoring, of course the bugs and crashes!

@Former user

To answer your earlier question:

Yours may well do fine just on the CPU only & i know the OP states 'using CPU as the processor for the export' but how can you say that if you don't have a GPU to test it against?

My exports are slower than yours. My CPU works "harder". It exports successfully. What's your point?

 

All my forum comments are based on or refer to my System 1.

My struggle is over! I built my (now) system 2 in 2011 when DV was king and MPEG 2 was just coming onto the scene and I needed a more powerful system to cope. Since then we've advanced to MP4 and to bigger and bigger resolutions. I was really suffering, not so much in editing (with proxies) but in encoding, which just took ages. A video, with Neat Video noise reduction applied, would encode at 12% of film speed. My new system 1 does the same job at 160% of film speed. Marvellous. I'm keeping my old system as a capture station for analogue video tapes and DV.

System 1

Windows 11 v23H2 severely modified by Openshell and ExplorerPatcher

Power supply: 850W Cooler Master (should have got modular)

CPU: Intel i7 13700K running at 3400mhz, cooled by a Kraken 2x140mm All In One liquid cooler.

RAM: 64gb (2x32gb sticks) G.Skill "Ripjaws" DDR4 3200Mhz

GPU 1: iGPU UHD 770

GPU 2: NVidia RTX 3060Ti Windforce 8gb

C drive: NVME 500gb

Bluray Burner: Pioneer BDR-212D

Various other SSD and HDDs.

Monitor: 27"/68cm Samsung, 2560 x 1440, 43 pixels/cm.

MEP 2021 version 20.0.1.80

Movie Studio 2025

Magix Video Easy version 7.0.1.145

System 2

(Still in use for TV and videotape capture)

Windows 10 Home Version 2009

CPU: i5-750 at 2670mhz with 12gb RAM

Onboard IEEE1394 (Firewire) port

GPU: ATI Radeon HD 4770 (512mb) which is ignored by MEP

Hard drives: C Drive 256gb SSD, various other HDDs.

Monitor: Dell 22"/56cm, 1680x1050, 35 pixels/cm

Movie Studio 2023

Movie Studio 2024

VPX 12

MikaS wrote on 2/17/2022, 2:07 AM

To Jonathon's crash-problem:

What kind of settings do you have in File/Settings/Program/Device options? If you have a NVIDIA graphics card and an integrted Intel GPU, maybe you should choose only one of those to be your Import, Processing and Export option.

Also, MEP often requires the latest drivers for the GPU's, so check that you have the latest versions.