@Tim-Franks Support has about two thousand open tickets. We received this information a few weeks ago, so it might take some time. Basically, it's enough to write to infoservice@magix.net and tell them you want to return the software. But unfortunately, I can't say when or if someone will respond. Perhaps, in the meantime, we can also help and offer some tips to make the program run normally. For example, if Windows creates a crash report in the Windows Reliability Monitor, you can copy and paste it here.