Download fails for Audio Cleaning Lab MX

Martin-Sauser wrote on 3/4/2026, 7:07 AM

I bought MAGIX Audio Cleaning Lab MX in 2012. I need to reinstall due to a hard drive change on my computer. As soon as it starts downloading the installation file, the installation manager stops and the screen disappears. If this software is not longer supported, can I get the installation file some other way? I have my license key (serial number) and order number. I'm running Windows 11.

Comments

SP. wrote on 3/4/2026, 7:22 AM

@Martin-Sauser The downloader for programs released before 2014 no longer works. I assume this is caused by modern security certificates on the download servers which likely aren't compatible with old programs. So they simply crash.

The only option you have is to contact customer support at infoservice@magix.net and ask them for a direct download link. But after Magix switched to a different parent company last year it's up in the air if they even have backups of old programs.

Another problem is that customer service is currently extremely hard to reach. My latest support ticket took over 3 months to get a response from support (and this was only by a lucky coincidence).