error and bad running

lars-plovmann wrote on 6/29/2017, 10:52 AM

Hey..

I have the 2016 pro premium ver 16.04.102

I updated the program yesterday, but now I have BIG trubble running the prg. It start fine, and i open the projekt im working on, but than it wont run smooth ... The program stop all the time, cant play the video and cant make any edit

Is it a bug on the update, or what to do ?

Best regards

Lars Plovmann, Danmark

Comments

johnebaker wrote on 6/29/2017, 11:49 AM

Hi

We need more information:

 

  1. Computer specification - processor make/model, graphics card or chipset, RAM, hard drive size and free space?
         
  2. Windows version and is it up to date?
         
  3. Software version number - see under Help, About . . .
     
  4. Format and resolution of the video on the timeline
     
  5. A screen shot of the timeline may help.     

Also please read this post before replying and add any other information you think may be relevant.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Scenestealer wrote on 6/29/2017, 5:48 PM

Hi

Try a "Restart" on your computer - Note Restart not Shutdown.

System Specs: Intel 6th Gen i7 6700K 4Ghz O.C.4.6GHz, Asus Z170 Pro Gaming MoBo, 16GB DDR4 2133Mhz RAM, Samsung 850 EVO 512GB SSD system disc WD Black 4TB HDD Video Storage, Nvidia GTX1060 OC 6GB, Win10 Pro 2004, MEP2016, 2022 (V21.0.1.92) Premium and prior, VPX7, VPX12 (V18.0.1.85). Microsoft Surface Pro3 i5 4300U 1.9GHz Max 2.6Ghz, HDGraphics 4400, 4GB Ram 128GB SSD + 64GB Strontium Micro SD card, Win 10Pro 2004, MEP2015 Premium.