Ho John,

Thanks for that...but this hasnt helped fix the issue. I have just tried exporting to my videos folder and still the software freezes. WMV and MPEG2 are working but MPEG 4 is not, any help?

Hi,

I suspect that your Export and/or Program settings have somehow been changed. I keep a set of screenshots showing these when things are running sweetly, but in the absence of something similar yourself we're going to have to experiment to rule out this possible explanation.

I'm rendering a complex project right now (can't even risk using my browser - this post is from my iPad) but later I'll post some screenshots you can use as a starting point.

Hi

Do you have both Hardware acceleration for mpeg4 (in the programs settings, Video/Aiudio tab) and the option to Calculate video effects on the GPU option on the export dialog checked?

If so then uncheck the option on the Export dialog.  I have found using both can cause the program to freeze / hang.

HTH

John

"...later I'll post some screenshots you can use as a starting point."

But that won't be necessary if John's specific suggestion fixes your problem.

Hi Guys,

as listed in my question:

"Hardware acceleration for mpeg4/avchd export if possible" is turned off

"calculate video effect on gpu" is also off.

in the meantime I had uninstalled edit pro 2013, used the clean tool and reinstalled it. it seems now the file>export mpeg4 way works on and off. But selecting export and mpeg4 still doesnt work.

The re-install will have reset all settings to their defaults. Prior to that, did you try the much simpler File > Settings > Reset program settings to default ?

it seems now the file>export mpeg4 way works on and off.

With exactly the same project and all circumstances identical? Or do you mean that some projects export OK and others (with different file types/frame-rate/effects/transitions/titles/etc) do not? The latter would be quite understandable, unless you have changed the export settings appropriately to match your content file type, size, frame rate, etc.

How do your settings compare to these?

High res: https://dl.dropboxusercontent.com/u/4019461/MEP2014-ExportSettings-MP4-1.jpg

Can you post a similar screenshot? And if its text is not easily readable, upload a copy, e.g. to Dropbox.

And one of your program settings like this:

High res: https://dl.dropboxusercontent.com/u/4019461/MEP2014-ProgramSettings-VideoAudio-1.jpg

But selecting export and mpeg4 still doesnt work.

 

I assume you mean switching to the Export tab > Output as video file? With format set to MPEG-4? And HD quality set to what?

Others may have different opinions but I've never chosen that sort of dumbed down method of exporting.

As they say, the devil is in the detail!

Hi

. . . . as listed in my question: . . . .

Doooh   I missed that one.

Have you tried exporting with the Hardware acceleration for mpeg4/avchd turned on?

HTH

John

Hi Guys,

John: Yep, tried that also and the same thing happened.

Terry:

tried the reset to default option also and had no luck that way either.

yes I did use the same file and sometimes it worked and sometimes it didnt. but today, i seem to be getting a whole new error. and yes to your last question.

Here are all the settings im using and the new error that comes up if i try to select the advance option on the MPEG4 export page. take a look ive added them to my drobox.

https://www.dropbox.com/s/cyb6itwaimo8pcr/program%20settings.jpg?dl=0

https://www.dropbox.com/s/tkkavagqdi5ndt9/display%20settings.jpg?dl=0

https://www.dropbox.com/s/d1gfo10ovr79u3q/mped%20export.jpg?dl=0

https://www.dropbox.com/s/hdo3k2w9qmy0bni/export%20error.jpg?dl=0

let me know what you guys think..Thanks.

yes I did use the same file and sometimes it worked and sometimes it didnt. but today, i seem to be getting a whole new error.

IMO that combination points to either a corrupted project, an application conflict,  or even an OS/system issue. To eliminate the first, if you start afresh with the simplest project, a single JPG, do you still get that erratic behaviour?

BTW, I see your audio is set to 41000 Hz, AAC, while I use 48000 AC3. Probably irrelevant but possibly worth trying a change.

During this problem isolation exercise I'd also disable those other two options under the Export section of Program settings > Video/Audio.

As an initial step in eliminating the other two (largely non MEP) issues, have you methodically tried successive System Restores?

Hi Terry,

so tried using a jpeg and the same issue is still happening. even by turning off the other options under the export section as you suggested. Ihavent tried doing a system restore yet but ideally i wanted that as a last resort..or shall i try that along with other things i can test? what can i do to test the application conflict or OS issue?

Thanks

Hi,

I'd like to be 100% sure I understand the latest in what seems to have been a changing scenario.

In your freshly rebooted high spec Win 7 PC...

Are your other main applications working as usual? (Graphics editors, video players, browser, email, etc.)

With no other major application running, you start MEP 2013 with a fresh project and import a single JPG. Do you now still have your original problem, namely "...after i select export and the mpeg4 option and go to save to desktop, the program freezes and crashes or restarts again."?

Never? Or still sometimes, with the same file and settings and nothing else apparently different, in MEP or elesewhere? Can you consistently induce this freeze by reverting to a particular project?

Moving on to your latest described problem, do you still consistently get the "error that comes up if i try to select the advance option on the MPEG4 export page", as shown in your last screenshot:
https://www.dropbox.com/s/hdo3k2w9qmy0bni/export%20error.jpg?dl=0 ?

While we continue pondering this, I'd go ahead and try cutting to the quick with an SR. Take one of the current status, warts and all, so you can always come back to that if you want. Then go back progressively later and see if the issue disappears.

If not, and assuming the problems are confined to MEP 2013, I reckon the next step is to re-install it.

Hi Terry,

So ive tried a system restore before the issue had occured and that error message still comes up and I an unable to export MPEG4 files still.

All of my other applications are working perfectly fine.

As suggested I have also tried having ONLY MEP 2013 running and tried to export, same error message is appearing. This error message is now happening everytime, or MEP crashes or opts to restart. This happens whether its a jpeg image or a .mov video file.

I have also now uninstalled MEP 2013, used the Magix clean tool, re-installed and tried to export again, the file>export Mpeg4 worked just the once, then the error, freezing and crashing continued to happen again thereafter with a small .mov file that ive tested with each time.

Hi Terry and John,

Hope my last message made sense and I havent stumped you guys on what to try next...