Faulting Module "Videodeluxe.exe" (Download Address: 0x000000014000000

oleggelety wrote on 1/17/2017, 8:48 AM

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MAGIX Movie Edit Pro 2016 Premium 06.03.2016 09:22
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CrashDump 20160306_092243_v15.0.0.90.dmp successfully written

Faulting Module "Videodeluxe.exe" (Download Address: 0x0000000140000000) at 0x00000001409AD997
In special cases 0xc0000005 "ACCESS_VIOLATION"

Main Thread (ThreadID: 00001a5c)
  00000001409ad98f January 18 00 00 49 40 8b 7e
  00000001409ad997> 48 8b 07 48 8b cf ff 90
  00000001409ad99f January 30 00 00 48 8b 8b the d8

videodeluxe.exe 26.12.2015 15:45 88a23095

Memory Allocation
Base: 1.168
PE: 704
Pages: 262.144

PI: 73.656
PI_TEMP_DATA: 65.688
SI: 1.863.744
SI_TEMP_DATA: 376.840
FSI: 720

Blocks: 1.864
Temporary: 24
BE: 448.000
PLE: 2.118.624
BE Pool: 2.544
PLE Pool: 0
wHdr / inst: 15.096
B.cache inproc: 37.546.392
B.cache outproc: 0 (0)
B.cache mapped: 0 (0)
V.cache outproc: 266.815.552 (193)
V.cache mapped: 0 (193)
Video: 2.578.576 (21.596.736 / 19.407.776)
Bitmap: 27.688

Video thumbs: 296.037.720 (198)
SI Display Cache: 2.018.800
PLE Display Cache: 1.057.664

Buffer: 0
Pointer: 0

Title: 38.558
Memory GF: 0
Memory GF Zero: 0
Memory GF Zero_Dyn: 0
Memory GF Dyn: 0
Memory TT: 0
Audio Effect: 680
PPE: 100.000

Video Monitor: 0
malloc / free: 0
DIB: 6.375.800

VP: admin: 57.120
VP + Trans: privateData: 8.400
Transitions :: 0

Frame Cache: 0
EXIF: 0
VSW: 0
DVDMAKER: 0
global UI (malloc): 0
global UI (valloc): 100.663.296
NOWAGGLE: 0
MP3 Reader: 0
JPEG buffer: 0

Private Bytes: 1 106 MByte

TLS: 982
MXGUI: 50.966.494
Sum: 504.029.508

Processor [42] 3114MHz 2 Core (s)
Microsoft Windows NT 6.3 (Build 9600)
Used Memory: 1286 MB Max Used Memory: 1386 MB
Free Virtual Memory: 1665 MB Total Virtual Memory: GB 131072

Call stack:
Address Frame
00000001409AD997 000000000013C4F0 QWinWidget :: showCentered + 499897
00000001409ADBE2 000000000013C530 QWinWidget :: showCentered + 499AE2
0000000140BE77A3 000000000013C6B0 QWinWidget :: showCentered + 6D36A3
0000000140BE961C 000000000013C6F0 QWinWidget :: showCentered + 6D551C
0000000140AD54EF 000000000013C750 QWinWidget :: showCentered + 5C13EF
0000000140BE3263 000000000013C810 QWinWidget :: showCentered + 6CF163
0000000140BE3D4C 000000000013C850 QWinWidget :: showCentered + 6CFC4C
00007FFFF2F9250D 000000000013C920 DispatchMessageW + 15D
00007FFFF2F92367 000000000013C9A0 NotifyWinEvent + 237
0000000076BC0F7B 000000000013FD30 MxQt :: QEventDispatcherWin32 :: processEvents + 4BB
00007FFFDB6007F3 000000000013FDB0 0000: 00000000
0000000076B78A61 000000000013FE30 MxQt :: QEventLoop :: exec + 1B1
0000000076B7AEB7 000000000013FEA0 MxQt :: QCoreApplication :: exec + 147
0000000140513521 000000000013FED0 QWinWidget :: qt_metacast + 3D6DD1
0000000140DE41D9 000000000013FF10 QWinWidget :: showCentered + 8D00D9
0000000140D788A0 000000000013FF50 QWinWidget :: showCentered + 8647A0
00007FFFF31113D2 000000000013FF80 BaseThreadInitThunk + 22
00007FFFF4CE5454 000000000013FFD0 RtlUserThreadStart + 34

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MAGIX Movie Edit Pro 2016 Premium 06.03.2016 13:49
-------------------------------------------------- --------------------
CrashDump 20160306_134928_v15.0.0.90.dmp successfully written

Faulting Module "nvwgf2umx.dll" (Download Address: 0x00007FFFEDDE0000) at 0x00007FFFEDED7E79
In special cases 0xc0000005 "ACCESS_VIOLATION"

Unknown Thread (ThreadID: 00001b68)
  00007fffeded7e71 8b 75 78 48 85 75 14 c0
  00007fffeded7e79> 41 56 8b 04 49 8b ce 8d
  00007fffeded7e81 14 95 00 00 00 00 15 ff

Main Thread
  fffffffffffffff8 ?? ?? ?? ?? ?? ?? ?? ??
  0000000000000000> ?? ?? ?? ?? ?? ?? ?? ??
  0000000000000008 ?? ?? ?? ?? ?? ?? ?? ??

videodeluxe.exe 26.12.2015 15:45 88a23095

Memory Allocation
Base: 1.168
PE: 704
Pages: 262.144

PI: 70.928
PI_TEMP_DATA: 65.688
SI: 1.876.800
SI_TEMP_DATA: 367.160
FSI: 720

Blocks: 1.864
Temporary: 8
BE: 704.000
PLE: 2.121.312
BE Pool: 2.832
PLE Pool: 0
wHdr / inst: 1.768
B.cache inproc: 1.497.152
B.cache outproc: 0 (0)
B.cache mapped: 0 (0)
V.cache outproc: 266.815.552 (193)
V.cache mapped: 0 (193)
Video: 2.995.440 (3.917.120 / 1.612.920)
Bitmap: 27.688

Video thumbs: 277.705.800 (71)
SI Display Cache: 2.595.600
PLE Display Cache: 1.013.760

Buffer: 1.592.848
Pointer: 0

Title: 40.554
Memory GF: 0
Memory GF Zero: 0
Memory GF Zero_Dyn: 0
Memory GF Dyn: 0
Memory TT: 0
Audio Effect: 216
PPE: 60.000

Video Monitor: 0
malloc / free: 0
DIB: 6.294.584

VP: admin

Comments

emmrecs wrote on 1/17/2017, 10:14 AM

I notice the date these crash dumps were created is "06.03.2016". Other evidence shows that these are in UK format, hence March 6, 2016 so they are rather old, to say the least!

Are they what you intended to post? Have you been able/unable to use MEP since that date?

One thing I did notice is that "videodeluxe.ini" is dated 26.12.2015. I'm pretty sure there have been program updates since that date.

In order for any of we fellow-users to have any chance at all of being able to help you we need a whole lot more information. First, please read https://www.magix.info/uk/forum/please-do-the-following-before-posting-your-question--621831/ and give us ALL the information requested there. Especially about your computer spec and exactly what you are trying to do.

Second, did you do any search on the item shown in the dump as "Faulting module", specifically "nvwgf2umx.dll"? A very quick Google search on it leads me to https://www.google.co.uk/search?q=nvwgf2umx.dll&oq=nvwgf2umx.dll&aqs=chrome..69i57j0l5.1503j0j7&sourceid=chrome&ie=UTF-8 Unfortunately, I don't have time to follow any of the links but, hopefully, one or more of them may give you some clues.

Jeff

johnebaker wrote on 1/17/2017, 12:20 PM

. . . . v15.0.0.90 . . .

You are missing a couple of updates for MEP 2016 the latest is 15.0.0.107.

Update the program using Help, Update online - if there is no 'Update online' available under Help. Then try opening and closing the program several times to try and trigger the automatic update.

. . . . nvwgf2umx.dll . . . .

This is part of the NVidia drivers installed on your computer and there may be an issue with the drivers at this stage without more information I would advise you not to use any 3rd party web sites that offer fixes for this problem - they may cause more issues then they fix, if they fix it at all.

Come back with more information in particular:

Computer specification - include processor make and model, graphics card or chipset used, RAM, hard drive configuration and free space.
What were you trying to do at the time it occurred? Include settings used if exporting a file and the program settings in particular is Hardware acceleration turned on and which codecs are being used - see the Program settings, Import/export tab - screenshots of these trimmed to only show the relevant tabs will help.

John EB