I've downloaded the software three times. Once downloaded, the application just won't open. I had my IT team look at the security settings and nothing is preventing it from the PC. Any direction?
Which OS and version are you trying to install on?
The software is Windows 8 and 10 only.
If you are trying to install on a MAC, then it needs to be installed on an Intel processor based system with Windows 10 installed on a separate partition using Bootcamp and booted into that OS.
Using Parallels is not option and will have issues.