Glitchy plugins out of the box

Bobby-P-TTiV wrote on 3/22/2021, 8:01 PM

So I just upgraded from Studio Platinum 13 to Platinum 17 (Build 204) purchased online. First effect I try to use - Ignite Gunfire - asks me to "Register and Activate" using the email to which my software is registered, the one I successfully logged into this forum with. I input the required info and I'm met with an error message stating "This user does not exist."

I EXIST, DAMMIT! I HAVE A SOUL AND EVERYTHING!!! 😆

Kidding aside, that's when the program crashed and I came here. I'm a journalist, not a tech guy, so my knowledge is limited. If someone needs to see logs or whatnot, you'll have to give me step by step instructions on how to generate it. I'm a troglodyte. I'm sorry.

Any help would be greatly appreciated.

Comments

ericlnz wrote on 3/22/2021, 8:07 PM

Presumably you have Vegas Movie Studio 17 Platinum in which case please refer to the Important Posts at the top of this forum page for direction to the Vegas forum as Vegas products have their own forum.

Bobby-P-TTiV wrote on 3/22/2021, 8:12 PM

So I just upgraded from Studio Platinum 13 to Platinum 17 (Build 204) purchased online. First effect I try to use - Ignite Gunfire - asks me to "Register and Activate" using the email to which my software is registered, the one I successfully logged into this forum with. I input the required info and I'm met with an error message stating "This user does not exist."

I EXIST, DAMMIT! I HAVE A SOUL AND EVERYTHING!!! 😆

Kidding aside, that's when the program crashed and I came here. I'm a journalist, not a tech guy, so my knowledge is limited. If someone needs to see logs or whatnot, you'll have to give me step by step instructions on how to generate it. I'm a troglodyte. I'm sorry.

Any help would be greatly appreciated.

Also, I have a lot of work put into the presets in my elements in the files of the Studio 13 program. Can I transfer those settings to Studio 17? How might I accomplish this?

Bobby-P-TTiV wrote on 3/22/2021, 8:12 PM

Presumably you have Vegas Movie Studio 17 Platinum in which case please refer to the Important Posts at the top of this forum page for direction to the Vegas forum as Vegas products have their own forum.

Sorry. I'm new, old, and lost. I'll find it.

PATIENT-X wrote on 3/22/2021, 8:17 PM

@Bobby-P-TTiV

Hello, welcome

As this is a Vegas product please make your way to the separate Vegas forum here.

This topic will be closed.