Got Problem

samankamvar wrote on 1/1/2021, 9:14 AM

Hi. i changed thw windows after that i install magix pro 12 i got this message and i couldn't open the program.

below is the message...

thanks / SAMAN

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MAGIX Video Pro X 01.01.2021 09:54
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CrashDump 20210101_095437_v18.0.1.89.dmp successfully written

Error in module "OpenCL.dll" (Load address: 0x00007FFEDBD00000) to address 0x00007FFEDBD05C98 (Exception 0xc0000005 "ACCESS_VIOLATION")

Processor [46] 2591MHz 4 Core(s)
Microsoft Windows NT 10.0 (Build 18363)
Used Memory: 780 MB Max Used Memory: 804 MB
Free Virtual Memory: 14439 MB Total Virtual Memory: 131072 GB

Comments

CubeAce wrote on 1/1/2021, 10:02 AM

@samankamvar

Hi and welcome to the User to User forum for VPX.

Please put the following information in your profile signature so we do not have to ask for it:

Computer specification - processor make/model, graphics card or chipset make/model, audio card or chipset make/model, amount of onboard physical RAM, hard drive configuration and sizes?

Windows version and is it up to date? Press and hold down the Windows key and the R key - in the dialog that opens type in winver and press enter.

VPX Software full name and version number - as found under Help, About . .

Ray.

emmrecs wrote on 1/1/2021, 10:38 AM

@samankamvar

I have edited your post to remove all the error logs except one, and retained only the critical part of that, because all of them confirm the error to be caused by "OpenCL.dll", which is part of the core software of your computer.

Please do as @CubeAce (Ray) asks and give us FULL details of your computer. Have you checked that ALL your drivers are fully up to date?

Jeff
Forum Moderator

CubeAce wrote on 1/1/2021, 10:47 AM

@emmrecs

Hi Jeff.

I was more interested in the amount of ram vs virtual ram quoted in the file. Actual used ram used specified was around 750MB whereas the amount of virtual ram set was enormous.Also how old is the version of VPX?

Ray.

emmrecs wrote on 1/1/2021, 10:51 AM

@CubeAce

Hi Ray.

Agreed! There is something very strange in those figures, and the exact version of VPX could well be very pertinent here, hence the reinforcement of your comment about the computer spec.

However, the log clearly shows that "OpenCL.dll" is the "fault" and that is what @samankamvar needs to resolve if VPX is to run properly!

I've actually restored the latest error log RAM data!

Jeff

EDIT: having done some further reading about OpenCL.dll I have edited my earlier post to remove mention of graphics. This Wikipedia page was very enlightening, even if I did not understand a lot of what was written there!

Scenestealer wrote on 1/2/2021, 3:23 PM

@emmrecs @CubeAce

The VPX version number is in the crash dump file in the first post -CrashDump 20210101_095437_v18.0.1.89.dmp

Peter