Help!

octavc wrote on 3/18/2020, 5:05 AM

HELP! Some of the movies that I using in the program are not playing anymore. Those videos have no thumbnails on story board, and can't be seen while play or export! All those videos are in folder, and can be seen with other programs, but not with Magix... :(((((

I am sorry to tell this, but I've experienced too many problems with Magix, along all that years... :(((

 

Movie Edit Pro Premium 10/25/2016

MAGIX Video deluxe Plus - version: 20.0.1.80

CPU - Intel(R) Core(TM) i7-9700 CPU  - @ 3.00GHz 8 Cores Has Intel® UHD Graphics 630

RAM - 32 GB

GPU - Radeon RX 580 Series - Primary/Discrete, VRAM - 8192 MB - GDDR5 2000 MHz Supports Direct X 12.

OpenGL® API Version - 4.6

OpenCL™ API Version - 2.0

Driver Version - 21.30.23.04-211216a-376209C

2D Driver Version - 8.1.1.1634

Direct3D® Version - 9.14.10.01510

OpenGL® Version - 29.20.11000.14761

AMD Audio Driver Version - 10.0.1.21

Vulkan™ Driver Version - 2.0.198

Vulkan™ API Version - 1.2.188

Windows Version - Windows 10 (64 bit) Latest build is 19044.1586. 

Comments

CubeAce wrote on 3/18/2020, 7:58 AM

Which hard drive are your files on? How much free space is on each of your drives if you have more than one?

Editing programs unlike video players need a lot of room to move files around while in the editor.

You may be just running out of resources on your machine.

This is why the forum asks everyone to submit a complete rundown of the problem including computer specs and file project specs. Version of MEP and operating system. A lot of us here run the program with little in the way of issues and a lot of problems often turn out to be rectifiable if we get enough information.

The amount of information you have given so far doesn't help us much so please add more detail.

Also please remember this is just a user forum with other users just trying to help people with problems out if they can.

Ray.

 

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5737

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2135 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 31TB of 10 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 572.60 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Vegas Pro 21,Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio. CS6 and DXO Photolab 8, OBS Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

octavc wrote on 3/24/2020, 7:08 AM

SOLVED: I've just press on the "Preview quality switch", the lightening button from the Preview monitor window, and the videos hes miraculously appear...

Thank's a lot!

Movie Edit Pro Premium 10/25/2016

MAGIX Video deluxe Plus - version: 20.0.1.80

CPU - Intel(R) Core(TM) i7-9700 CPU  - @ 3.00GHz 8 Cores Has Intel® UHD Graphics 630

RAM - 32 GB

GPU - Radeon RX 580 Series - Primary/Discrete, VRAM - 8192 MB - GDDR5 2000 MHz Supports Direct X 12.

OpenGL® API Version - 4.6

OpenCL™ API Version - 2.0

Driver Version - 21.30.23.04-211216a-376209C

2D Driver Version - 8.1.1.1634

Direct3D® Version - 9.14.10.01510

OpenGL® Version - 29.20.11000.14761

AMD Audio Driver Version - 10.0.1.21

Vulkan™ Driver Version - 2.0.198

Vulkan™ API Version - 1.2.188

Windows Version - Windows 10 (64 bit) Latest build is 19044.1586.