HEVC Codec activation code not accepted on installation to new compute

Regina-Liu wrote on 2/20/2022, 8:10 PM

I had Magix Movie Edit Pro Premium (Version 18.0.1.209 UDP3) installed on my old computer, and had purchased HEVC Codec activation for it.

I recently purchased a new computer (running Windows 11), installed Magix Movie Edit Pro Premium on the new computer, and activated it successfully. When I provided the HEVC Codec activation code, it popped up the following error message:

The activation code is incorrect. Please make sure it has been entered correctly or contact the MAGIX customer service.

I had copied the activation code directly from the email sent by Magix, so the code is for sure correct.

What needs to be done to reactivate the HEVC codec capability?

Thank you

 

Comments

Former user wrote on 2/21/2022, 3:11 AM

You might need to flick an email to sales@magix.net with your original purchase order information, they should send you a new activation code.