Audio Technica makes very good microphones, but this whole topic of USB microphones is full of glitches due to how the drivers work with various sound cards, and what drivers they need and how those drivers work with other sound cards. Just a big problem. Right now if you don't really understand computers or drivers or how they work with your sound card either contact Audio Technica, or return the microphone, buy a standard mcrophone and an adaptor to fit the microphone input on your pc and use that.