How long does it typically take Magix Support to answer an email inquiry?

learning wrote on 12/7/2013, 6:49 PM

It has been over 24 hours since I asked a question to Magix Support line. No answer...Seems one should be able to get more prompt responses. Is this typical?

Comments

cpc000cpc wrote on 12/7/2013, 6:55 PM

learning,

Think... 'Weekend' ! Do you typically respond to business e-mails on Saturday and Sunday? Note also that this is a user group and someone here might be able to offer some advice if you ask.

Regards,

Carl

learning wrote on 12/7/2013, 8:02 PM

Carl:

Yes I do answer emails on "weekends". I find it difficult to accept that a help line takes "weekends off" but I do appreciate your input.

johnebaker wrote on 12/8/2013, 4:28 AM

Ralftaro from Magix has already answered this question in your post here. back in April - bottom of page. The earliest you can expect a reply is Monday.

John