I purchased Music Maker and Movie Studio 2022 a couple months ago and am paying 4.99 a month. I understand that this billing will last for 12 months but I want to cancel and make sure it is not renewed.
However I am unable to find any method of doing so or any way of contacting a human being. Can anyone help?
Hello, welcome
CONTRACTUAL PERIOD, CANCELLATION 1. The contractual period of the software subscription is divided into minimum period and renewal periods. Both depend on the respective offer selected by the customer. 2. After expiry of the minimum period or renewal period, the contractual period is automatically extended to the specified renewal period of the selected offer unless the agreement is terminated by either party at least 1 month prior to the expiry of the contractual period. 3. The right of termination without notice remains unaffected. MAGIX is especially entitled to termination without notice if the customer delays paying arrears amounting to at least two monthly contributions. 4. Any termination must be made in writing and must be sent to the following address: MAGIX Software GmbH Quedlinburger Straße 1 10589 Berlin Germany
Email: infoservice@magix.net
In case of cancellation without notice, MAGIX is entitled to a compensation fee amounting to 75% of the sum of all monthly contributions that would have been paid had the contractual obligations been fulfilled by the customer until to the next possible date of termination. The right of the customer to provide evidence of minor damages remains unaffected.
Read more: https://www.magix.com/us/terms-and-conditions/
Stephen
Forum Moderator