I can't find anywhere on the Magix website to report a Bug in MEP 2014 Trial version

Kami_1 wrote on 9/21/2013, 11:13 PM

There's a Bug with the video screen in the Audio Cleaning window of MEP 2014.  I haven't seen this in previous versions.

I'm evaluating the trial version.

I've searched through the Magix site including these forums. 

I've done searches on several pages.

I can't contact tech support without buying a voucher.  I'm not going to pay to report a Bug!

My videos need a lot of audio cleaning because of excessive background noise, so I'm not going to purchase the new version unless I know this will be fixed. 

Please, someone tell me How/Where can I report a Bug.

Thanks.

Comments

terrypin wrote on 9/22/2013, 5:08 AM

I've informed Magix Support of your post.

 

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Terry, East Grinstead, UK

Last changed by terrypin on 9/22/2013, 5:08 AM, changed a total of 1 times.

Terry, East Grinstead, UK. PC: i7 6700K, 4.0 GHz, 32GB with Win 10 pro. Used many earlier versions of MEPP, currently mainly MEPP 2016 & 2017 (Using scores of macro scripts to add functionality, tailored to these versions.)

yvon-robert wrote on 9/22/2013, 10:03 AM

Hi,

The best video sound cleaning solution is specific program like Audacity (free) or Magix Audio cleaning software or the program coming with your MEP. Also SoundSoap and Sound Audition from Adobe. If you have a lot work to do the best to use something powerful.

Regards,

YR 

Kami_1 wrote on 9/22/2013, 12:20 PM

 

I've informed Magix Support of your post.

 

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Terry, East Grinstead, UK

THANK YOU, Terry!  Thanks very much!

Kami

ralftaro wrote on 9/23/2013, 11:35 AM

Hello Kami,

Feedback from trial users is appreciated just as much as from full product users. You should generally also be able to choose tech support for a trial version (as long as it's registered with us under your accont). In this particular case, the trial versions weren't mapped properly in the product directory of our support system yet. I just fixed this for the new MEP trials and you should now be able to go ahead and raise a tech support ticket. You may need to log out of the support site and log back in one time for the changes to take effect and for the MEP 2014 trial to become available as an option when choosing to raise a tech ticket. Thanks.

By the way, if you ever run into a similar problem or generally have pre-sales questions or troubles, you can always raise your ticket via the "sales" contact option on the support site. That is perfectly fine. It will also end up in the ticket system and be forwarded to tech support. Nothing gets lost as long as it ends up in the ticket system.

Cheers!

 

Kami_1 wrote on 9/23/2013, 11:52 AM

 

Hello Kami,

Feedback from trial users is appreciated just as much as from full product users. You should generally also be able to choose tech support for a trial version (as long as it's registered with us under your accont). In this particular case, the trial versions weren't mapped properly in the product directory of our support system yet. I just fixed this for the new MEP trials and you should now be able to go ahead and raise a tech support ticket. You may need to log out of the support site and log back in one time for the changes to take effect and for the MEP 2014 trial to become available as an option when choosing to raise a tech ticket. Thanks.

By the way, if you ever run into a similar problem or generally have pre-sales questions or troubles, you can always raise your ticket via the "sales" contact option on the support site. That is perfectly fine. It will also end up in the ticket system and be forwarded to tech support. Nothing gets lost as long as it ends up in the ticket system.

Cheers!

Thanks much!   I was just about to call Magix Sales when I saw this reply.

I remember seeing a link to report bugs.  Sorry it's gone.

Kami

ralftaro wrote on 9/24/2013, 10:34 AM

Thanks much!   I was just about to call Magix Sales when I saw this reply.

I remember seeing a link to report bugs.  Sorry it's gone.

Kami

 

You're welcome.

I know the bug reporting function you're referring to. We had this for a while a few years ago when the support policy was temporarily very restrictive and only allowed for a relatively short time of free e-mail tech support upon product registration. It was supposed to be an alternative facility to get in touch regarding real bugs after your support had expired. Now that e-mail tech support is more available again, that additional communication channel is no longer needed and you can raise your bug reports directly through the regular tech support contact.

Kami_1 wrote on 9/25/2013, 11:46 AM
You're welcome.

I know the bug reporting function you're referring to. We had this for a while a few years ago when the support policy was temporarily very restrictive and only allowed for a relatively short time of free e-mail tech support upon product registration. It was supposed to be an alternative facility to get in touch regarding real bugs after your support had expired. Now that e-mail tech support is more available again, that additional communication channel is no longer needed and you can raise your bug reports directly through the regular tech support contact.

Thanks for explaining this.

I just received a reply from Magix Support.  Unfortunately, and very disappointing, they can't duplicate the problem.  The only suggestion I got is to install the patch .... which I already had.

I asked about an Uninstall cleaning tool that I read about in one of these forums, so I could do a new install, but then realized it might wipe out my current and active V.MXPro18.

Kami 

ralftaro wrote on 9/27/2013, 6:53 AM

Hmm, ok. I understand. I'll have another look at the original problem myself in the beginning of next week if it isn't sorted by then (i.e. at least successfully replicated and understood).

 

Kami_1 wrote on 9/27/2013, 11:26 AM

I appreciate that, thanks.  I got another reply from Magix tech with some basic suggestions to change video settings.  I tried every video setting I saw.  I uninstalled, renamed the two INI files (*.bak), and re-installed.  The re-install took a fraction of the time of the initial one, and the few settings I had changed were ALL intact.  So I wasn't surprised when that didn't help either.

As I said, I never experienced this with the 5-6 previous versions of MEP.  I really like the new version, and it's disconcerting that I have this problem, and thinking that another one or two might show up at some point.  But if you find something that does help, the discount offer ends in less than a week.

Meanwhile, I'm still using MXPro 18.  At least the MVP files, as well as mxv's and original mpgs and avis, appear okay in 2014.

Hmm, ok. I understand. I'll have another look at the original problem myself in the beginning of next week if it isn't sorted by then (i.e. at least successfully replicated and understood).

 

 

Kami_1 wrote on 9/30/2013, 11:47 PM

Another update:  Email from Magix tech with link to the cleaning tool and instructions for "new" install.  I also did the update, and left blank the box to transfer [something, user settings I guess].

Problem is still there, and the "new" install still had the few preferences changes I made and remembered the last video I had loaded.  

Kami

Hmm, ok. I understand. I'll have another look at the original problem myself in the beginning of next week if it isn't sorted by then (i.e. at least successfully replicated and understood).