Hello Johnebaker

Hi

I thought I did in my post - perhaps I was being too concise - apologies if so!

It is - support at Magix.com  - substitute the @ for at

John

Hey Johnebakeer

I tried to email them but I get this 

This is an automated response.
Unfortunately your mail could not be delivered.
For further information on how to open a ticket with MAGIX Support, please check here:
https://support2.magix.com/customer/en/node/214948

which then takes me too 

https://support2.magix.com/customer/en/magix_contact

and I have to pay 12.99 to get help??

Free support for this product is no longer possible.

The Premium Email-Support is only available for the first 365 days after registration.
Afterwards it is necessary to purchase a Support Coupon in our Webshop in order to create a Support enquiry.
A Support Coupon costs $12.99 for each Support case.

If you need to purchase a Support Coupon, then please order one from our MAGIX shop.

As a registered customer you also have access to our free Web Support with our useful Find an Answer service and with our help community www.magix.info/us.

Please assist

Thank you

Hi

. . . . I tried to email them but I get this

This is an automated response.
Unfortunately your mail could not be delivered.
For further information on how to open a ticket with MAGIX Support, please check here: . . . .

What did you use to send the email?

John

Hello Johnebaker

I will make this crystal clear, I emailed support@magix.com and I said the following:

Hello Magix

I am unable to activate me magix music maker premium 2013 as it tells me that I have exceeded my maximum amount of activates.

I have been having a few problems with me computer over the last few months and I have had to do a few formats, thus then me having to re activate each time after I reinstall windows.

Please can you assist me.

Thank you

Kind regards,

Conor

-----------------------------------------------------------------------------------------------------------------------------------------------------

You have asked me, " what did you use to send the email" as unclear as that message is, I used Gmail, Does that answer you question?

Well I cant use a program that i legitimately paid  for, and I need to get some help, yet I need to pay to get this help, and that total nonsence.

 I feel as if i have been robbed and  have to pay to get help for a product that have paided for.

Hi Conor

Try contacting sales at magix instead.

. . . . I have been having a few problems with me computer over the last few months and I have had to do a few formats, . . .

Have you found the cause of the problems? 

One trick I do is to create a backup image of my computers hard drive, after I have installed everything and checked it is working, to an external hard drive using Clonezilla and the if anything does goes wrong I can restore the image and avoid havng to reinstall everything.

HTH

John

I have tired emailing  sales@magix.com

I get :

Delivery to the following recipient failed permanently:

     sales@magix.com

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain magix.com by mail.magix.net. [195.214.216.31].

The error that the other server returned was:
550 Unknown user

I computer is now up and running. 

I have tired emailing  sales@magix.com

I get :

Delivery to the following recipient failed permanently:

     sales@magix.com

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain magix.com by mail.magix.net. [195.214.216.31].

The error that the other server returned was:
550 Unknown user

I computer is now up and running.