I need help with Producerplanet

david_negus wrote on 12/16/2021, 8:05 PM

These products are not in My Products area of Producer Planet website.

I need a contact email address to get this resolved.

Atmos Vol. 5 Non-commercial Full Version

Swooshes Non-commercial Full Version

Water Non-commercial Full Version

These should be full versions.

Sound FX Collection Non-commercial (Not Full Version)

Atmos & Short Sounds Non-commercial (Not Full Version)

Mixed Sounds 2 Non-commercial (Not Full Version)

Comments

browj2 wrote on 12/16/2021, 9:23 PM

@david_negus

Hi,

Raise a ticket with Magix. Click on Support at the top of the forum and follow it through to the end - make sure to do what it says and always head towards Ask Support. When asked for a search term, put in the title of your request, Search, ask Magix.

John CB

John C.B.

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david_negus wrote on 12/16/2021, 9:37 PM

Thanks.

I'll do that.

CubeAce wrote on 12/17/2021, 2:29 AM

@david_negus

Hi David.

I think once a product is bought it disappears from your view of the Producer Planet website from within the program but you should have received an email for each product with the link to download the product with an activation code. If that has not arrived check your spam folder. If it is not there then either Raise a ticket with Magix of go to the producer Planet website and contact them there.

Ray.

 

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1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 31TB of 10 external WD drives for backup.

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johnebaker wrote on 12/17/2021, 6:35 AM

@david_negus

Hi

. . . . These products are not in My Products area of Producer Planet website. . . .

The sound effects you have listed are available in the Store tab within Movie Edit Pro.

Filter for Sound effects and they should be available to you for download, if you have already purchased them.

If they are not available for download then raise a Support ticket as @browj2 has suggested.

John EB
Forum Moderator

Last changed by johnebaker on 12/17/2021, 6:47 AM, changed a total of 2 times.

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