I NEED TO HAVE MY UPGRADE TO MOVIE STUDIO SUITE 365 INSTALLED

DICK-NICHOLS wrote on 4/27/2022, 10:23 AM

I AM STILL WAITING FOR A RESPONSE TO MESSAGE DATED APRIL 19, 2022

IT SEEMS THAT ALMOST EVERY TIME I ORDER A NEW PRODUCT OR AN UPGRADE, I CAN DOWNLOAD THE FILE FROM YOU, BUT WHEN IT COMES TO THE INSTALLATION, IT SEEMS TO TRYING TO INSTALL, BUT THEN FREEZES AND SHOWS NO PROGRESS AT ALL(EVEN AFTER AN HOUR). IN THE PAST, YOUR SUPPORT STAFF HAS TAKEN REMOTE CONTROL OF MY COMPUTER AND INSTALLED THE PRODUCT. I NEED TO HAVE THIS UPGRADE OF MOVIE STUDIO SUITE 365 INSTALLED. PLEASE CONACT ME ASAP TO ARRANGE TO HAVE IT INSTALLED.

I HAVE A DELL VOSTRO 15 3000 LAPTOP USING WINDOW 10 WITH INTEL CORE i7 AND NVIDIA

THANK YOU

RICHARD (DICK) NICHOLS

 

Comments

DICK-NICHOLS wrote on 4/27/2022, 10:25 AM

HOW DO I CONTACT MAGIX TECHNICAL SUPPORT DIRECTLY FOR HELP IN INSTALLATION?

johnebaker wrote on 4/27/2022, 11:03 AM

@DICK-NICHOLS

Hi

Please note - this is a user to user forum not Magix Support, typing in all capitals is considered as shouting and is poor forum etiquette.

Assuming you raised a Support ticket, or emailed Magix, you should respond to the emails/response you have received.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

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