I need to return

Kathleen-Gandy wrote on 2/23/2021, 8:27 PM

I am on a Mac computer and the software I apparently purchased only works on a windows computer, so I cannot download it. I had Movie Edit Pro installed on my old Mac, so I purchased it for my new Mac computer and thought I was buying the same thing. If it is possible to exchange for a Mac compatible version, I would like to do that, otherwise, I need my money back. Thank you!

Comments

CubeAce wrote on 2/24/2021, 1:11 AM

@Kathleen-Gandy

Hi Kathleen and welcome to the user to user forums which means unfortunately we can't help you as there are no Magix staff here. To my knowledge none of the Magix programs have ever been for Apple software and you haven't stated which software so I'll assume you mean Movie Edit Pro as you have selected that forum topic.

You must get in contact with Magix about this at infoservice@magix.net.

Ray.

 

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emmrecs wrote on 2/24/2021, 4:03 AM

@Kathleen-Gandy

As Ray says, no-one here can help you since we are all fellow-users.

However, you wrote I had Movie Edit Pro installed on my old Mac. That is just not possible, unless you also had something like Bootcamp and a Windows partition installed. MEP has never been available, natively, for MAC OS. If you were to similarly install Bootcamp and a Windows partition to your new computer you might then be able to run your new version of MEP.

Jeff
Forum Moderator

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johnebaker wrote on 2/24/2021, 6:07 AM

@Kathleen-Gandy

Hi

To add a rider to @emmrecs comment 'you might then be able to run your new version of MEP'  - only if the MAC is Intel based - if it is the new M1 processor this is not supported.

John EB

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emmrecs wrote on 2/24/2021, 6:29 AM

@johnebaker

Thanks John!

I knew there was something I had forgotten!

Jeff

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Kathleen-Gandy wrote on 2/24/2021, 3:46 PM

Thanks all... When looking for customer service on the website, I kept getting sent here, so I thought maybe it was a company monitored forum. The software I downloaded for my old mac is also called Movie Edit Pro and I followed the youtube directions from the Magic version by the same name to learn how to use it, so... apparently two different products with the same name??! The info you gave me... that it is only made for Windows would explain why the product description did not specify. I have a phone number now and hopefully will be able to eventually get through to a customer service agent. It is 305-722-5810 if anyone else is looking for it!

PATIENT-X wrote on 2/24/2021, 3:57 PM

@emmrecs @johnebaker @CubeAce

I think it was this version lady had ordered here

 

Last changed by PATIENT-X on 2/24/2021, 5:28 PM, changed a total of 4 times.

 

 

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johnebaker wrote on 2/24/2021, 4:02 PM

@Kathleen-Gandy

Hi

. . . . The software I downloaded for my old mac is also called Movie Edit Pro . . . .  I followed the youtube directions from the Magic version  . . . .

Was this the Magic video editor - Magic Movie Maker - the Filmora product?

. . . . I have a phone number now and hopefully will be able to eventually get through to a customer service agent. It is 305-722-5810 . . .

You will be better off contacting Magix sales by emailing them at infoservice@magix.net.

There have been several comments that the above number no longer works

John EB

Last changed by johnebaker on 2/24/2021, 4:04 PM, changed a total of 1 times.

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Kathleen-Gandy wrote on 2/24/2021, 5:23 PM

@Patient-X Yes, that is the program I had!! OMG-thank you! I didn't even have to buy it again, I was able to download if from the cloud! It works great on a mac and I have been able to easily make Youtube videos and demos for my high school students in the past. I just made a demo and tried to edit in imovie, but it won't format so I can open the final version in quicktime or upload to google classroom. You just solved my problem!! Thank you so much! Thank you all for your help!

PATIENT-X wrote on 2/24/2021, 6:57 PM

@Kathleen-Gandy

Your very welcome, happy to help out, cheers.

 

 

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