I receive "error code 24" when trying to use the program, g

Greg-Cascio wrote on 2/15/2022, 9:19 PM

I changed my email address, then changed my email address at the support center, tried to use the program, and received, "error code 24." "The serial number has already assigned to another email address." But I changed it at: MAGIX Service Center – Login to your account. Any suggestions? Thank you, Greg

Comments

Former user wrote on 2/16/2022, 1:31 AM

What you might want to do is send an email to infoservice@magix.net

browj2 wrote on 2/16/2022, 8:11 AM

@Greg-Cascio

Hi,

Which program?

Make sure that you are using the same email (user name) and serial number as in your account. I presume that you only have one account.

Check in your account that you have not already 2 devices activated. If so, deactivate one of them.

John CB

johnebaker wrote on 2/16/2022, 11:44 AM

@Greg-Cascio

This sounds like the program still thinks it is registered to the old email address.

After changing your email address:-

Deactivate the program installation in the Support Centre
Start the program and re-activate it using the new email address and the same serial number.

HTH

John EB
Forum Moderator