@Audrey2

Hi

There is some confusion here -

. . . . MEP-X12 . . . . version 16.02 . . . . vcredist2008_SP1_9.0.30729.6161 . . . .

There is no such program as MEP X12 (MEP = Movie Edit Pro), VPX 12 is version 18.0.1.52 and uses a different vcredist redistibutable, - VPX 9, as in your previous installation, used the vcredist 2008.

The error message would suggest you were installing Video Pro X 9, which you had in a prior installation ?

John EB
Forum Moderator

@Audrey2

Also, just for clarification, can we assume you are attempting to install VPX12, and not MEP-X12, which does not exist!

I agree with Ray, this seems to be a problem created by a missing M$ service, perhaps precipitated by the installation of Office.

If this were happening to me, given that the computer is still very new, I think I would be tempted to Restore the computer to its default "factory" settings, then install VPX12 and then, consider carefully what Ray has written about your version of Office and consider updating/upgrading it before attempting its reinstall. If you still receive the error message on reattempting the VPX install, there is clearly some major problem with the Windows installation on your computer, which should be down to Dell to fix, I think.

Jeff

Hi and thanks for the replies, Ray thanks for the welcome, I have posted a couple of questions over the years & found the help needed.
The version of Office installed was the current version for Windows 10. Windows 10 Vers 1909 Build 18363.959.
John EB , My mistake, I was attempting to install Video_Pro_X12_18.0.01.77 which I presume from the install log file is a trial version.
I also noticed that MS Visual C++  2017 x64 and 2017 x86 were installed by Dell prior to the delivery of the laptop (part of windows 10 ?)
MS Visual C++ 2008 installed at the time of the attempt to install VPX12.
I had contacted Magix re the problem which was acknowledged (abt 14 days ago) and a support ticket # given  but as yet I have not heard back from them. Dell support spent considerable time (remotely) looking at the problem and contacting MS, their consensus was I should contact Magix (which I had already done)
I will resubmit the log file etc to Magix and contact Dell on Monday. Would be interested to hear of any problems using this Dell laptop.
Again Thanks
Audrey2

@Audrey2 @emmrecs @johnebaker

Hi Audrey.

I think I have found the specs to your laptop here. Can you tell us the additional add-ons or alterations to the spec you opted for please as I notice the base spec also has a smaller C: drive than you have quoted.

Also I noticed they use McAfee antivirus. I'm not sure if that is one of the antivirus programs that can cause instillation problems or not. I'm sure one of the others will chip in at this point if they have additional information but I personally think it is always a good idea to turn off antivirus software during an install.

Ray.

Hi Ray,

The specs you looked at is basically the device I purchased the differences being a 1Tb SSD , Windows 10 64bit Home not Pro and a 3840 x 2400 touch screen (which is impressive) and yes it does have McAfee Live Safe Protection installed, which I disabled on my second install attempt but still had the same results.

@Audrey2 @emmrecs @johnebaker

Hi Audrey.

So, as far as I can tell there should be no logical reason that I can see why your machine is not accepting the program. The only conclusion I can come to is Windows has a corruption in it somewhere or Dell has some sort of software running we don't know about.

Personally I either build my own PCs or get them part built to save component costs and then rebuild them. So my solution would be to reload Windows from scratch. Then add all the Windows updates, drivers etc. Then load VPX and then Office. Testing each bit as I went along in case the same thing happened again. Trying to rebuild the current Windows install seldom clears any problems.

It is nothing short of a real pain when this sort of thing happens but if not sorted now properly it could cause further complications in the future.

Alternatively you should be able to send the machine back to Dell for testing.

I know this is probably the last thing you want to hear but unless anyone else has a suggestion, that is what I would do when other people running similar specced machines are able to run the software without the same problems.

The other slight possibility is VPX didn't download properly in which case delete any trace of VPX on the machine and try the download again from your MAGIX account from scratch.

Sorry.

Ray.

@Audrey2 @CubeAce

Not wishing to sound like a record that has got stuck but, in an earlier post I wrote:

If this were happening to me, given that the computer is still very new, I think I would be tempted to Restore the computer to its default "factory" settings, then install VPX12 and then, consider carefully what Ray has written about your version of Office and consider updating/upgrading it before attempting its reinstall. If you still receive the error message on reattempting the VPX install, there is clearly some major problem with the Windows installation on your computer, which should be down to Dell to fix, I think.

I think Ray is agreeing with me!!

Jeff

Hi Jeff.

Not quite if you mean trying to reset Windows rather than uninstalling it. A roll back may work if the restore point is far enough back but the blue screen repair option in my experience seldom works well. Actually, it has never worked for me.

Ray.

@CubeAce

Hi Ray.

My understanding of the "Reset Windows" option is that this relatively new computer should then be back to all defaults as it was when first purchased. If so, and if there is still a problem, that is something to pursue with Dell, I think?

I'm not advocating using a "Restore Point" since my experience with them, like yours, is that they rarely work.

Jeff