Comments

emmrecs wrote on 9/16/2021, 8:50 AM

@Duane-Woodman

Welcome to the Magix user to user forums.

My understanding is that all the Magix "365" products can be installed and activated on a maximum of one computer.

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Duane-Woodman wrote on 9/16/2021, 9:11 PM

Thanks Jeff for responding. I do not have the "365" version. In my account under My Products it states "Number of devices that can be used simultaneously: 2" I can have 2 activations under one serial number.

browj2 wrote on 9/16/2021, 9:21 PM

@Duane-Woodman

Correct, as there is no Xara Designer Pro X365 as indicated in your subject line.

In your account, do you have 2 devices already activated? If so, then deactivate one of them and try again. Sometimes a second device activation occurs because of a system or hardware change, thus your main computer may be there twice.

John CB

John C.B.

VideoPro X(16); Movie Studio 2025 Platinum; Music Maker 2025 Premium Edition; Samplitude Pro X8 Suite; see About me for more.

Desktop System - Windows 10 Pro 22H2; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.

YouTube Channel: @JCBrownVideos

Duane-Woodman wrote on 9/16/2021, 9:36 PM

It looks like Pro X version 16 is still activated and the new update Pro X 18 is activated also. So deactivating version 16 should free up the problem and allow me to register my second computer. I will give it a try. I am concerned that deactivating version 16 will mess up version 18, but I will do a image backup first just in case. Thank you.

browj2 wrote on 9/16/2021, 10:28 PM

Hi,

No. You can install 16 on two devices, and 18 on two devices assuming that installing 18 does not uninstall 16, thus this could be 4 computers. You likely have different serial numbers for 16 and 18. Make sure that you use the correct serial number with the version.

I have 16 installed on two devices. This is what I see in my account under, you guessed it, Xara DPX365 for Xara 16:

For yourself, do you see 1 or 2 devices activated? 2 different devices?

I am getting a new computer. I will deactivate the first one in the image and activate on the new computer. I will actually probably get version 15, because of the Update Service. So, I'll probably upgrade to 18.5 first.

John CB

Last changed by browj2 on 9/16/2021, 10:29 PM, changed a total of 1 times.

John C.B.

VideoPro X(16); Movie Studio 2025 Platinum; Music Maker 2025 Premium Edition; Samplitude Pro X8 Suite; see About me for more.

Desktop System - Windows 10 Pro 22H2; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.

YouTube Channel: @JCBrownVideos