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CubeAce wrote on 12/5/2021, 4:21 AM

@SteveC

Hi Steve and welcome to the user to user forums.

These are missing files needed in the Windows operating system for Movie Edit Pro to be able to operate.

Check to see if such files exist on your machine by going to Settings / Apps and looking at the list.

You should see at least these.

If they are missing you will need to download them from the Microsoft website. Make sure you read the information there before downloading.

Ray.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5737

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SteveC wrote on 12/5/2021, 10:43 AM

I can't tell if my list of VC++ runtimes matches yours, because the screen shot you provided does not show the full file names. But I think that misses the point of my question.

Movie Edit failed at installation time when it tried to install the VC++ runtimes. I looked through the installation logs and found where Microsoft Visual C++ 2012 x64 Minimum Runtime and Microsoft Visual C++ 2012 x64 Additional Runtime installed successfully. I found the point of failure in the installation log 000#Bootstrap.txt:

    Installation of Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.27.29112 
    
    Cause: Exit code: 1638 
    
    File path: C:\Users\STEPHE~1\AppData\Local\Temp\mgxbrcm8ilh\addon\vcredist2019-2015_14.27.29112\vc_redist.x64.exe', type=16
$2021-12-04 15:10:24.607|6d78:6c44|ERROR||MessageBox return value: 1
$2021-12-04 15:10:24.607|6d78:08d0|INFO|batchinst|Non-vital sub installation has failed.

The list of installed VC++ files in Apps&Features includes Visual C++ 2015-2019 Redistributable (x64), the one that caused the installation failure. I don't know what that means -- I can think of several possibilities.

So what is my next step? How do I get Movie Edit to install properly?

johnebaker wrote on 12/5/2021, 11:34 AM

@SteveC

Hi

. . . .  I have administrator privileges . . . .

If you user account on the computer is a standard Administrator account - this is a restricted account and does not have some of the rights of a full administrator.

It is possible that your Antivirus program is blocking the install, particularly if it is Windows Defender. Try temporarily disabling your Antivirus program for the installation.

John EB
Forum Moderator

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