Intermittent Error Message On New VPX installation

RogerGunkel wrote on 10/6/2017, 5:07 AM

I've just upgraded from VPX7 to the latest VPX and all is running ok for normal working with two exceptions. 1) Every so often I get an error message popping up. I can't take a screen grab of it as it stops any other actions, so I wrote down what it says:-

Sorry, Internal write error!

Write position in write page.

File: PRIM.CPP

Line 1802

Time 5th Ocober.......(or whatever time it is)

The pop up is in the form of a white panel worth an OK button and top right X. Clicking on either changes the panel to a slloghtly differently worded but similar one, with each click alternating between them. Sometimes after 20 or so clicks the pop up disappears and everything works normally. Any ideas? could it be an error on installation and short of completely uninstalling any possible corrections?

2) The second problem I have noticed is that rendering out to MP4 or AVCHD seems to take twice as long as VPX7, that is either using my nVidea GT740 graphics card, or the graphics on the I76700 CPU. With the claims for higher render speeds on GPX from Magix, I am puzzled. I have kept VPX7 installed just in case.

Any advice on either problem would be greatly appreciated.

Roger

Comments

emmrecs wrote on 10/6/2017, 5:44 AM

Hi Roger.

The message indicates or implies that your project file is corrupted, I fear. I would strongly suggest loading any fully-working (i.e. no appearance of the message) version of your project and then immediately save it under a different name. There is no guarantee that this will work (!) but may enable you to retrieve at least the greater part of your project.

On your second point, I confess to being very surprised. On my system I can export full HD mp4 at only a little slower than real-time. I know Peter (Scenestealer) suggested to you (in a post I now can't find) that you install the GPU-Z utility and check the performance of the intel CPU graphics and that of the NVidea; did you do that? if so, with what result?

Jeff

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

RogerGunkel wrote on 10/6/2017, 5:52 AM

Hi Jeff,

I have saved a couple of versions on the project but still occasionally get the same message. I wonder if it might be just one of the several audio and video streams that I am editing. I'll try to note what stream is active next time I get it.

It was yesterday that Peter suggested the GPU-Z utililty and I haven't had time yet as I am desperately trying to get projects finished and delivered. I'll try later today.

Thanks,

Roger

RogerGunkel wrote on 10/6/2017, 7:00 AM

I'm beginning to wonder whether I should have bothered upgrading to VPX. I thought just now I would check for upgrades, having done that when I installed two nights ago. I had a message saying there was an update which I installed, then immediately afterwards another message saying that there was a major update, I think it was about 245mb. Just after the update started, a popup appeared which disappeared when I clicked on 'Retry' and the update appears to have installed, but I am just about to open the programme again to attempt to carry on editing. I'm wondering if the popup is connected to my earlier ones.

This list of corrections on the Major Update, seemed quite substantial.

Roger

Last changed by RogerGunkel on 10/6/2017, 7:01 AM, changed a total of 1 times.

Videographer and Photographer since 1984 from South Lincolnshire UK. Windows 10 Home 64 bit V1803, Intel I7-6700 3.4GHz, Editing on VPX V16.0.1.255,

 

johnebaker wrote on 10/6/2017, 8:49 AM

Hi

Roger

The error message relates to one of the sample files that is used by the Noise reduction effect, this has been causing issues with Movie Edit Pro as well - see here.

What version number did you end up at?

HTH

John EB.

 

Last changed by johnebaker on 10/6/2017, 8:51 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

RogerGunkel wrote on 10/6/2017, 9:28 AM

Hi John,

Thanks for the link, I've downloaded the file in case the problem persists. Since the last update I haven't seen the error message again and I have done another 3 hours editing.

The current version number is shown as 15.0.4.176 but I don't know if that is a new programme update, or just to bring my new install to whatever was current.

Roger

browj2 wrote on 10/6/2017, 10:10 AM

Hi Roger,

176 is the most recent patch. Other than specific problems that I have on my desktop but not on my laptop, and that the NewBlue Essentials 3 and 4 (which you probably don't have) under OFX don't work properly, I haven't had any problems.

John CB

John C.B.

VideoPro X(16); Movie Studio 2025 Platinum; Music Maker 2025 Premium Edition; Samplitude Pro X8 Suite; see About me for more.

Desktop System - Windows 10 Pro 22H2; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB, 12TB, 14TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.

YouTube Channel: @JCBrownVideos

RogerGunkel wrote on 10/6/2017, 3:47 PM

Hi Roger,

176 is the most recent patch. Other than specific problems that I have on my desktop but not on my laptop, and that the NewBlue Essentials 3 and 4 (which you probably don't have) under OFX don't work properly, I haven't had any problems.

John CB

Hi John,

My upgrade to VPX included NBE 3 & 4, Mercalli V4 and a music creation programme. The main download must have been a recent version but not the latest. I'm surprised it didn't update to the current version when I downloaded the add ons. At least it is current now.

Roger

Scenestealer wrote on 10/6/2017, 4:53 PM

Hi All

Just FYI there is a download for all the Noise Print samples available on the support site:- https://support2.magix.com/customer/en/customer/downloads/tools which I imagine is a response to this problem although from responses here it appears to have been fixed in the .176 patch. Only problem is that my VPX is still not showing a patch is available beyond .171, which has the issue.

@RogerGunkel

I posted some guide lines about checking what is happening with hardware acceleration near the end of this thread: https://www.magix.info/uk/forum/best-pc-configuration-for-vpx--1192930/.

Are you using the Intel codec and encoder for your exports or Main Concept's encoder?

Peter

System Specs: Intel 6th Gen i7 6700K 4Ghz O.C.4.6GHz, Asus Z170 Pro Gaming MoBo, 16GB DDR4 2133Mhz RAM, Samsung 850 EVO 512GB SSD system disc WD Black 4TB HDD Video Storage, Nvidia GTX1060 OC 6GB, Win10 Pro 2004, MEP2016, 2022 (V21.0.1.92) Premium and prior, VPX7, VPX12 (V18.0.1.85). Microsoft Surface Pro3 i5 4300U 1.9GHz Max 2.6Ghz, HDGraphics 4400, 4GB Ram 128GB SSD + 64GB Strontium Micro SD card, Win 10Pro 2004, MEP2015 Premium.

RogerGunkel wrote on 10/7/2017, 1:48 AM

Hi Peter,

Thanks for the info and strange that you can't get beyond patch171.

I'm pretty sure that I'm using the Main Concept encoder at the moment as I didn't change it after taking the NVidea card out. I won't be able to check until tomororrow evening though as it is 7.45am here and I am just leaving to film a wedding and won't be back until around midnight, then a wedding show tomorrow!

Roger

johnebaker wrote on 10/7/2017, 4:12 AM

Hi

@Scenestealer, @RogerGunkel

. . . . strange that you can't get beyond patch171 . . . .

I am in the same boat - cannot get .176 update unless I use the link posted in another topic.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Scenestealer wrote on 10/10/2017, 4:27 AM

Hi Roger

The second problem I have noticed is that rendering out to MP4 or AVCHD seems to take twice as long as VPX7, that is either using my nVidea GT740 graphics card, or the graphics on the I76700 CPU. With the claims for higher render speeds on GPX from Magix, I am puzzled. I have kept VPX7 installed just in case.

It is possible that you are rendering without HWAccel. to the Intel encoder (the default) in VPX9, whereas in VPX7 you were using the Main Concept encoder which is quite swift in comparison when not using using HWA.

Try exporting using the Intel codec / encoder with activated HWA and you could see faster than realtime encodes with your newly found Intel GPU. If not, check as per the instructions in my earlier posted link that HWA is actually occurring on the Intel HD530 graphics.

Peter

 

Last changed by Scenestealer on 10/10/2017, 4:31 AM, changed a total of 1 times.

System Specs: Intel 6th Gen i7 6700K 4Ghz O.C.4.6GHz, Asus Z170 Pro Gaming MoBo, 16GB DDR4 2133Mhz RAM, Samsung 850 EVO 512GB SSD system disc WD Black 4TB HDD Video Storage, Nvidia GTX1060 OC 6GB, Win10 Pro 2004, MEP2016, 2022 (V21.0.1.92) Premium and prior, VPX7, VPX12 (V18.0.1.85). Microsoft Surface Pro3 i5 4300U 1.9GHz Max 2.6Ghz, HDGraphics 4400, 4GB Ram 128GB SSD + 64GB Strontium Micro SD card, Win 10Pro 2004, MEP2015 Premium.

RogerGunkel wrote on 10/10/2017, 6:50 AM

Hi Peter,

I am seeing the HWA message appearing now when rendering to AVCHD, but not if I have effects on the timeline, which seems to tie in with another post. When I first installed VPX, I initially loaded a previous project to test rendering times, but that would have had some effects on. Using a new section of video with no effects, I am now getting about 25% better than real time, but I would rarely use raw footage as I am using crops, pans and zooms on 4K for a lot of footage, plus colour matching from different cameras.

I am also not seeing Intel as a render option, only default or main, so although the CPU seems to be processing the graphics, I can't see where to access the Intel rendering.

Roger

Last changed by RogerGunkel on 10/10/2017, 8:13 AM, changed a total of 1 times.

Videographer and Photographer since 1984 from South Lincolnshire UK. Windows 10 Home 64 bit V1803, Intel I7-6700 3.4GHz, Editing on VPX V16.0.1.255,

 

johnebaker wrote on 10/10/2017, 11:36 AM

Hi Roger

HWA should also be occurring for mp4 files as well as AVCHD.

. . . .but not if I have effects on the timeline . . . .

Some effects will not/can not be rendered using HWA. I am not seeing any issue with crops, pans or zoom HWA is used with the Intel codec exporting to AVCHD or mp4

. . . . not seeing Intel as a render option, only default or main . . . . I can't see where to access the Intel rendering . . . .

If you are using the 'Default' codec then you are using the Intel codec, and should be seeing 'Hardware encoding' in the top bar of the export dialog as it is rendering.

The other option is MainConcept, which is what I presume you mean by 'Main', and you see 'QuickSync' in the top bar of the export dialog as it is rendering.

Note: if you use the MainConcept codec, which I find is slower than the Intel codec, do not turn on the Calculate video effects on the GPU option in the export dialog - otherwise you will end up with a zero byte file.

HTH

John EB

 

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

RogerGunkel wrote on 10/10/2017, 12:24 PM

Hi John,

That makes sense, the Intel codec being the default. I haven't noticed the 'QuickSync' indication whilst using the Main Concept codec, but I'll have a quick experiment as I am taking a break now from another 8 hours of editing.

My wife has been using VPX for the first time today and loves the colour matching option as she is working on a 3 camera shoot that she filmed a few weeks ago. She is a very accomplished videographer, photographer and editor and a partner in our business. She usually likes to stick with what she knows, so it's a thumbs up for the upgrade from VPX7 to VPX.

Roger

Scenestealer wrote on 10/10/2017, 6:01 PM

Hi Roger

I am seeing the HWA message appearing now when rendering to AVCHD, but not if I have effects on the timeline

You should still see the message but yes, in cases where the clip has some heavy "CPU only" effects (like Mercalli stabilising) and the CPU is saturated with those you will see the GPU activity drop to almost nothing (in GPU-Z), even if there are GPU accelerated effects on the same clip. I think this is due to the fact that the GPU effects need part of their processing done on the CPU and that causes a bottleneck to what is being sent to the GPU.

I haven't noticed the 'QuickSync' indication whilst using the Main Concept codec

To use HWA with the MC encoder you must select "Quick Sync" instead of "Auto" at the top of the "MPEG4 Export>Advanced >Advanced Video Settings>Main Settings tab>AVC Encoder" window. QS should then appear in the MPEG4 Export template's Format Description box instead of "CUDA" or "Hardware Encoding". Without changing this setting HWA export will fail with MC.

if you use the MainConcept codec, which I find is slower than the Intel codec, do not turn on the Calculate video effects on the GPU option in the export dialog - otherwise you will end up with a zero byte file.

I find MC is generally slightly slower and sometimes slightly quicker but it depends on the effects in the project, the format being exported to, and of course our machine configurations.

The zero byte file (despite a seemingly successful export) John mentioned, I find occurs with MC QSV HW export to .mp4 but not .m2ts. Calculate VFX on GPU does not have a bearing on this in my case.

One thing I am sure of is that the Default Intel codec / encoder always gives a better quality result, HW or SW, with less blurring of darker low contrast areas of the frame.

Good to see you and your wife like the new Colour correcting tools in VPX9 although Ifind I have to resort to the manual Shot Match option with the pipette as the auto nearly always creates a colour shift towards another colour, often yellow.

One option you should consider is trying the creation of LUT's for the different colour characteristics of your multi cameras. The idea being that you spend time adjusting effects to get the other cameras looking the same as your main camera and then save a LUT for each other camera which you can then easily apply in the future. The bonus of a LUT is supposed to be that in applying it, the stacking of many effect adjustments is eliminated, reducing processing load during preview.

I mainly shoot with one camera and I find I am using the "Curves" adjustment more and more for the bulk of my grading adjustments, with the aid of the RGB parade and vectorscope - very cool!

Peter

System Specs: Intel 6th Gen i7 6700K 4Ghz O.C.4.6GHz, Asus Z170 Pro Gaming MoBo, 16GB DDR4 2133Mhz RAM, Samsung 850 EVO 512GB SSD system disc WD Black 4TB HDD Video Storage, Nvidia GTX1060 OC 6GB, Win10 Pro 2004, MEP2016, 2022 (V21.0.1.92) Premium and prior, VPX7, VPX12 (V18.0.1.85). Microsoft Surface Pro3 i5 4300U 1.9GHz Max 2.6Ghz, HDGraphics 4400, 4GB Ram 128GB SSD + 64GB Strontium Micro SD card, Win 10Pro 2004, MEP2015 Premium.

RogerGunkel wrote on 10/16/2017, 11:56 AM

Just thought I would post a quick update as we have been using VPX for a week now.

Having tweaked a few bits following following the recommendations here and we have had no further problems at all. The colour matching is excellent and Mercalli V4 seems to give a smoother output than we were getting on VPX7. Claire(the Wife) has just finished editing a wedding that she shot with 3 cameras and 2 sound recorders with absolutely no hesitating or stuttering. That included synching 3 cameras in 4K and the two sound recorders for the ceremony. All previewed beautifully and the export to mp4 was carried out at just a bit faster than half real time. The first section of 53 minutes took 23 minutes to export, about 4-5 times faster than we were getting in VPX7.

I've had equally good results with editing a two hour school production also with 3 cameras in 4k and 2 audio recorders.

Once again, thanks for everyone's help :-)

Roger

Scenestealer wrote on 10/16/2017, 3:12 PM

Hi Roger

Sounds great. Thanks for the feedback.

BTW which codec / encoder are you exporting with, and which GPU do you have selected in the "Display Properties" for "Preview in the arranger"?

Peter

System Specs: Intel 6th Gen i7 6700K 4Ghz O.C.4.6GHz, Asus Z170 Pro Gaming MoBo, 16GB DDR4 2133Mhz RAM, Samsung 850 EVO 512GB SSD system disc WD Black 4TB HDD Video Storage, Nvidia GTX1060 OC 6GB, Win10 Pro 2004, MEP2016, 2022 (V21.0.1.92) Premium and prior, VPX7, VPX12 (V18.0.1.85). Microsoft Surface Pro3 i5 4300U 1.9GHz Max 2.6Ghz, HDGraphics 4400, 4GB Ram 128GB SSD + 64GB Strontium Micro SD card, Win 10Pro 2004, MEP2015 Premium.

RogerGunkel wrote on 10/17/2017, 4:10 AM

Good Morning Peter,

The export drop down in 'Programme Settings' is set to 'Default' which will be the Intel and I usually use the User defined MP4 1080 HD 25fps Pal setting which I have found is the most compatible for our wedding video clients across most TVs and laptops etc. AVCHD(M2ts) gives problems for some people. We also keep the export at VBR 10000kbs min & 14000kbs max, which enables us to get up to about 55mins into a 4Gb clip when using USB2 delivery. Shorter videos we just increase the BR. As there are so many variations with client playback systems we have refined it to an output that works with just about everything but still looks good.

Roger

boleslaw wrote on 11/3/2017, 6:19 AM

Version 176 broke 3d bluray creation .. luckily I'd backed up and was able to restore my computer to versions 144 or 154 which happily render a 2hr 3d bluray.

Irritatingly this is almost my last day of available updates .. not certain I'll be paying for another year.

Also still no over/under 3d movie file import!

johnebaker wrote on 11/3/2017, 12:52 PM

Hi

@boleslaw

Please create a new topic if you are having problems with your software - the issue you have had is not the same as that the OP of this topic is having, which as you can see above has been resolved.

Please read this topic before posting.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.