internal error in Video Deluxe 2015 Premiuim

joserobles1941 wrote on 11/18/2015, 7:05 PM

Every time I open program Sorry, Internal Error,  No projektinfo in DeleteUndo Project , File Intern_PLccp, Line 2023,  comes up.   

Checked with Magix technical assitance and was told to dowload Simpliclean and run it as Administrator.  So I did but problem persists.

Would appreciate your help telling me what causes this error,  how can I fix it and if uninstalling program and installing it back again would solve the issue.

Thanks in advance for replies

José Robles

PS.  I have Windows 7 installed, with Intel i5 processor with HD 4600 integrated graphic card, and 16 gb Ram

Comments

johnebaker wrote on 11/19/2015, 2:25 AM

Hi

Using Windows Explorer search for videodeluxe.ini - you will need to set Explorer to search in Hidden files and folders.

You should find several copies of the ini file - the one you want will be the largest in size - delete it.

Start MEP 2015 - the ini file will be recreated - note: you will lose any customised settings eg folder locations etc.

HTH

John EB

Last changed by johnebaker on 11/19/2015, 2:25 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

joserobles1941 wrote on 11/20/2015, 10:24 PM

Hi 

Thank  you very much for the advise.  I will do the search and keep you posted.  Might take a while, though.  I have made an attempt  and not found the ini files yet.  Have searched in C:/ Users/My Username/AppDate/Roaming/Movie_Edit-pro and found other different type of folders but not ini.

Will resume search later

 

Josè Robles

joserobles1941 wrote on 11/22/2015, 9:27 PM

Hi

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Hi,

For the last two days, I have been looking for the videodeluxe.in file without finding it.   Guess that the only solution is to uninstall the program and I want to ask you  if dowloading Revo Uninstaller could be the solution as mentioned in another post.

Thank you

José Robles

 

 

 

 

 

I 

joserobles1941 wrote on 11/23/2015, 9:56 AM

Sorry for the long frame.  I must have pressed the wrong key while writing.

This morning I finally sorted it out.  I found the solution in the post mentioned in my previous post:  File, Settings, Reset program to default.

Thank you so much for your help.  The members of this Forum are really knowledgeable and selfless

 

José Robles

papadewey wrote on 1/2/2016, 4:55 PM

Running win 8.1 with MEP 2015 plus, I am unable to locate file videodeluxe.ini to be able to delete it.  Anyone help me find it in 8.1

tiffani-lugo wrote on 1/13/2018, 8:52 AM

Hi

Using Windows Explorer search for videodeluxe.ini - you will need to set Explorer to search in Hidden files and folders.

You should find several copies of the ini file - the one you want will be the largest in size - delete it.

Start MEP 2015 - the ini file will be recreated - note: you will lose any customised settings eg folder locations etc.

HTH

John EB

u rock ty