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johnebaker wrote on 12/11/2020, 6:27 AM

@ks-k

Hi and welcome to the forum.

What was the actual full message and or error code?

Is this a first time install?

Which variant of Movie Edit Pro (MEP) ie Basic, Plus or Premium, and if you can run MEP in trial mode what is the version number under Help, About.

Is the serial number, beginning with P3-, the correct one for the version you are wanting to activate, ie you cannot activate MEP 2021 with, for example, a MEP 2016 serial number.

John EB
Forum Moderator

Last changed by johnebaker on 12/11/2020, 6:28 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.