Is it possible to get a refund?

fire-dragon wrote on 1/24/2017, 12:55 AM

Last year or so, I tested the trial version of Magix Music Maker Live (2016 version). I recently, as of a couple months ago, bought the Magix Music Maker Premium (2017 version), which I am perfectly fine with. However, I went to buy the Live version, and did not realize it was essentially the same exact program. Because the 2016 Live version had many, many amazing tracks that are completely different from the ones used today in the Premium (and as I have learned, the 2017 Live version), I assumed that the Live version would stil have those different tracks. So, I bought it. But, I have duped myself. I bought a lesser version of the program I already have, spending a wasteful $100. Is it possible to refund this Magix Music Maker Live purchase?

Comments

johnebaker wrote on 1/24/2017, 11:53 AM

Hi

If you bought direct from Magix try contacting sales at magix.com, otherwise try contacting your supplier.

HTH

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

TOMMYJ-LEN wrote on 7/3/2020, 11:59 AM

please refund my money as this is not working

johnebaker wrote on 7/3/2020, 12:41 PM

@TOMMYJ-LEN

Hi

This is a user to user forum not Magix Support or Sales - see the comment directly above yours.

This topic will be closed.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.