Is there a way to contact actual support?

DevGambit wrote on 12/6/2021, 8:52 AM

Is there a way to get in contact with someone who can actually help me I purchased Vegas pro 19 like less then 6 days ago and used it once and did not like it and I would like a refund. I emailed support and I was told literally “no” and there was less then a sentence of information. I would like a bit more information on why I can’t get a refund for a product I’ve had and barely used. If not I’ll have to contact the bank.

Comments

Martin-Lechowicz wrote on 12/6/2021, 10:19 AM

It is a good question. I'm trying to contact them too.

I'm getting more and more inclined to the idea we should just get some authorities interested. As far as I know there are pretty good customer protection laws in Germany, maybe Magix would like to explain why they treat customers the way they do.

johnebaker wrote on 12/6/2021, 10:20 AM

@DevGambit, @Martin-Lechowicz

Hi and welcome to the forum - albeit the wrong one.

Please note that Vegas products have their own forum here.

I would suggest you post your question there.

See the terms and conditions for Vegas products here, in particular not section 3 ( §3) , they apply to 'Only for consumers who are habitually resident in a state that is a member of the EU or the EEA.

If you are in the US check the regulations regarding online purchases made to foreign companies.

This topic will be closed.

John EB
Forum Moderator