Issue Accessing Previously Purchased Sony Product – Serial Number Prob

soyoun-park wrote on 7/23/2025, 1:28 AM

I purchased the program when it was sold by Sony, and now I’m trying to download it again.
However, when I try to register the product, I receive a message saying that the serial number has already been used.
On the other hand, when I try to generate an activation code by entering the serial number, I’m told that the product has not been registered yet and that I need to register it first.

Could you please advise me on how I can download the product I purchased?

Comments

johnebaker wrote on 7/23/2025, 2:21 AM

@soyoun-park

Hi and welcome to the forum - albeit the wrong one.

Vegas products, except for Magix Movie Studio 18 and later versions, have their own forum, link is at the bottom of this page, I would suggest you post your question there

There should also be a link to the correct forum under Help in the program.

This topic will be closed.

John EB
Forum Moderator