It won't install Music Maker or Music Studio

mariaretz wrote on 7/19/2013, 11:19 AM

I have just received Music Maker and Music Studio today. 

When I try to install, an error occurs (it's an error message written in German, which I don't speak and Google translate wasn't of much help).
"Eine Zugriffsverletzung ist während des Zugriffs auf E:\addon\data\bitmap\buttonset\flags_it_hover.bmp aufgetreten"

The same error message appears with both the Music Maker installation DVD and the Music Studio installation DVD

I have not experienced problems when installing other software and have just tried with another installation DVD for a complete different software and it installed it without any problems.

I will of course write to Magix Support, but since I have already written to them twice with questions and they haven't replied to any of the messages, then I am a bit sceptic if they will reply at all.

Any ideas to what I can do to make the installations DVDs work?

Comments

johnebaker wrote on 7/19/2013, 1:44 PM

Hi

What versions of the software are you trying to install?

What version of Windows are you using ?

What is your computer specification?

The message says 'There has beeen a sharing violation while accessing  "E:\addon\data\bitmap\buttonset\flags_it_hover.bmp" '  - assuming the E: drive is the CD/DVD burner this could mean that the installer is having trouble reading this file or disc - the disc may be faulty or the drive is beginning to go faulty.

You may be able to get round this - create a folder on your c: drive and copy the entire contents of the disc to this folder, then try running the installer from this folder.

John

Last changed by johnebaker on 7/19/2013, 1:45 PM, changed a total of 2 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

mariaretz wrote on 9/15/2013, 1:29 AM

Hi John,

Sorry for this late reply - I haven't been online for quite some time.

Thank you very much for your help. I have succeeded in installing the software. I did as you suggested and it worked.

johnebaker wrote on 9/15/2013, 4:53 AM

Hi

Thank you for letting us know - happy editting.

John

Last changed by johnebaker on 9/15/2013, 4:53 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.