Keep the same version on 2 computers.

Mike-Naughton wrote on 12/12/2021, 4:56 PM

Hello - I want to use the same version (Edit Pro Premium 2021) on two computers at once. Magix automatically updated one computer to version 2022, but the other computer won't complete the update. It just hangs up and won't complete. I tried many times. I found support (somehow) and was in communication with a Tech who gave me a link that did not work either. I wrote back a couple of days later and an automatic email told me my Ticket was not longer working. I have been trying to find a contact point for weeks with no success.

I want to work back and forth with files and I do not want to get each new version as they come out. I like Magix Edit Pro Premium, but I do not want a product that forces me to pay a yearly subscription fee. That is what has happened to me with my last two uses of Magix software. I am sorry to have to stop using it.

I had another problem a few years ago and I was impressed with the speed and level of knowledge I was helped with. I thought Magix was the lower priced Video editor to go with. I also use Corel, and the tech help is very poor. Very polite though.

Trying to get technical support here at Magix is a maze that should not be. There is a better way to support those who pay for this software.

Thanks for any help. I will be glad to give any info needed.

Mike

- Windows 10 Pro, 64-Bit
- Intel(R) Core(TM) i5-6500T CPU @ 2.50GHz
- 32643 MB RAM

Comments

CubeAce wrote on 12/13/2021, 4:16 AM

@Mike-Naughton

Hi Mike and a belated welcome to the user to user forums. (Registered in 2018)

Try disabling your antivirus and Windows defender during the download and setup procedure.

There are files within the program that can flag a false positive result for a virus. It is a known issue and Magix have apparently 'talked' to the companies concerned. Whether there will ever be a fix for the problem remains to be seen.

Let us know if that works.

Ray.

Mike-Naughton wrote on 12/15/2021, 12:23 AM

Thank you for the welcome and the information, Ray. I will try downloading the updated version on the reluctant computer with your info.

I would even like to go back to version 2021 but the only link I have on the 2022 updated Computer is version is 2022. No way to go back to 2021 so I can work with both computers having the same version. (This is using the links provided to me in the "My Products" area.)

If you have a link that will allow me to directly communicate with a Magix Tech (as I have in the past) that would be great.

Thanks for any help. I think Magix has better Audio adjustment capabilities and I was hoping to get more "2nd nature" with the editing process.

Mike

CubeAce wrote on 12/15/2021, 1:23 AM

@Mike-Naughton

Hi Mike.

Try this page. and use the Send a support request box. (if the link takes you to the correct page).

Ray.