Losing Sound Recorded - sound forge 13

GuilhermeYohan-Yohan wrote on 4/19/2019, 8:05 AM

 

Hello, I recently bought the new versions of Vegas 16 and Forge 13, since then I started having problems. Are they: Forge 13: When I'm recording the forge it does its job normally, but eventually it loses parts of the recorded material (but keeps the audio graphic). When this occurs, the passage is completely mute.

Anyone have any idea what that might be? Magix support means that it is not binding to my problem

 

 

 

Comments

jko wrote on 4/24/2019, 4:49 AM

Hi can you provide us with more information or screen videos and recorded audio please? Program version (Pro or Audio Studio), OS, driver, hardware etc. thx!

ckuw wrote on 5/27/2019, 3:00 PM

We're having the same problem on SoundForge 12. Windows 10. A quick video of the waveform being visible and then disappearing on zoom is here: https://photos.app.goo.gl/CS7gMn3nhuFWeEEh8

When we try to playback, the area that disappears is silent. Even after undoing actions past when it initially disappeared the audio does not return.

emmrecs wrote on 5/28/2019, 4:29 AM

@ckuw

Have you raised a Support Ticket on this? If not, the Contact button in the footer of every forum page will allow you to do so. Don't forget to include the additional information that @jko requested:

Program version (Pro or Audio Studio), OS, driver, hardware etc. thx!

Jeff

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

merlin-beedell wrote on 5/30/2019, 4:59 AM

I get this issue as well. Not yet started a ticket or uploaded an example. But it has happened more than once now.

jko wrote on 6/4/2019, 5:56 AM

@ckuw @merlin-beedell make sure the dry value is not set to -inf. otherwise Iam not able to reproduce the problem in SFP 12.1 Build 170

merlin-beedell wrote on 6/4/2019, 6:53 AM

I was using the new SF13 (not Pro). [The UI is totally different to SF12 - where the issue has not occurred]. I save a .mp3 - seems ok, do some edits and save with a different file name. New version looks ok until I try to play it - but it is silent. re-open the file in SF (any version) and it is just a flat line. Not even a tiny wobble for the sake of interest. Its probably not directly SF13, but the ability to display the .dll's or whatever is being used to render an output file so I can report these to see if one is of the wrong version.
I had a similar issue with Vegas, where I upgraded using the wrong flavour of Vegas (easy to do). This resulted in mp3's that screamed at high volume. When I finally applied the correct Vegas upgrade patch, all was good again.
I therefore conclude that something of that nature has happened. But it is very difficult to determine what files are actually in play at the time.

ckuw wrote on 6/4/2019, 10:46 AM

I received a reply from support. They couldn't reproduce the issue but here is their suggestion for workarounds:

1) save the file as .wav, then do all of your edits, and then save the final result as mp3 after all edits are done,

2) using the 32 bit version of the plugin for some reason worked with mp3 files, whereas the 64 bit produced this error [for another user]. 
 

 

rraud wrote on 6/4/2019, 12:36 PM

"save the file as .wav, then do all of your edits, and then save the final result as mp3 after all edits are done,"

- This is usually the standard work flow anyway..

- Just the same, I will try to repro the issue on my PCs.

Kyle-Burris wrote on 3/20/2021, 8:29 PM

I received a reply from support. They couldn't reproduce the issue but here is their suggestion for workarounds:

1) save the file as .wav, then do all of your edits, and then save the final result as mp3 after all edits are done,

2) using the 32 bit version of the plugin for some reason worked with mp3 files, whereas the 64 bit produced this error [for another user]. 
 

 

I think this is the most sound advice. I can mirror this problem. Not just during recording (where it's most likely to occur) but it also can happen during editing and processing. It is devastating. I lost hours of work last night due to this same issue. It seems to be random or that anything can trigger it happening, though I think that a regularly scheduled Malwarebytes system scan may have been what sent it over the edge last night. I didn't just lose one section, but whole random sections of a 2 hour long podcast I was editing. Insta-mute. Silent sections of deleted data.

This bug seems to be most repeatable with mp3 files over wav, though I've seen it with both, and it seems to be an issue for at least a few versions, i.e. since Magix took over this app. Very frustrating.

john_barr wrote on 3/21/2021, 9:11 AM

Older versions of Sound Forge (mainly 6.0 and 7.0) does not have the problems that recent versions have.

emmrecs wrote on 3/21/2021, 9:16 AM

@Kyle-Burris @john_barr

Are you aware you are responding to a thread which is nearly two years old? Please do not resurrect such old threads. This one will now be closed.

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam