Lost all sound from video's

Thomas-Hagan wrote on 8/5/2018, 5:13 AM

I have photostory 2014 Deluxe which runs on windows 10, the problem I've got is no sound comes from the video's I've added to a slideshow, every thing else works fine, music plays when added to the track, just no sound from the video's themselves

Comments

wongck wrote on 8/5/2018, 6:49 AM

Windows 10 updated to 1803? That created some issue for some magix products on audio. Fix can be found at this posting by magix staff.

Thomas-Hagan wrote on 8/5/2018, 8:57 AM

Thank's for the help, although it didn't work in my case

wongck wrote on 8/5/2018, 9:31 AM

Ah so... you are using Photostory, that patch may not work on it. Sorry that Magix products have such an huge issue.

johnebaker wrote on 8/5/2018, 12:55 PM

@Thomas-Hagan

We need more information:

Please read this topic and put the following information in your profile signature so we do not have to ask for it:

Computer specification - processor make/model, graphics card or chipset make/model, audio card or chipset make/model, RAM, hard drive configuration and sizes?
Windows version and is it up to date? Press and hold down the Windows key and the R key - in the dialog that opens type in winver and press enter.
Software full name and version number - as found under Help, About . . .

Also the video file format(s) being imported, please use MediaInfo to analyse a problem clip and post the results from the Text view in MediaInfo

Also add any other information you think may be relevant.

John EB

Thomas-Hagan wrote on 8/5/2018, 1:30 PM

Thank's John. I'm a old age pensioner and all that jargon is way beyond me. I have given up on it and have deleted it from my computer, a pity as I had many good years with it. So thank's again for your hep