Comments

johnebaker wrote on 1/10/2014, 4:34 PM

Hi

Check that you have the Import video sound option checked in the programs settings

 

John

Last changed by johnebaker on 1/10/2014, 4:34 PM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Scenestealer wrote on 1/11/2014, 1:15 AM

Hi Hanski

If your files are Dolby digital sound then they will not work in the trial because of licensing issues. They will work in the full version after free activation. The MOV's probably contain sound in the AAC format which will work in the trial.

Ss 

Last changed by Scenestealer on 1/11/2014, 1:15 AM, changed a total of 1 times.

System Specs: Intel 6th Gen i7 6700K 4Ghz O.C.4.6GHz, Asus Z170 Pro Gaming MoBo, 16GB DDR4 2133Mhz RAM, Samsung 850 EVO 512GB SSD system disc WD Black 4TB HDD Video Storage, Nvidia GTX1060 OC 6GB, Win10 Pro 2004, MEP2016, 2022 (V21.0.1.92) Premium and prior, VPX7, VPX12 (V18.0.1.85). Microsoft Surface Pro3 i5 4300U 1.9GHz Max 2.6Ghz, HDGraphics 4400, 4GB Ram 128GB SSD + 64GB Strontium Micro SD card, Win 10Pro 2004, MEP2015 Premium.

Hanski wrote on 1/13/2014, 4:56 AM

I have the import video sound on. The files are from panasonic GH1 and they are only 2 chanel stereo.

- Hanski

Scenestealer wrote on 1/13/2014, 3:50 PM

As far as I know the GH1 is, never the less, using Dolby Digital 2 channel and the same thing applies.

See Supports response to a similar question:

The problem is with the fact that Dolby Digital decoding is unfortunately no longer supported in the trial version of the program. We needed to change the Dolby Digital activation and implementation for licensing reasons, which now calls for an online activation and the download of actual Dolby Digital decoding components from our server, which is only possible in the full version. As a result, you won't have any audio on formats using Dolby Digital audio (e.g. AVCHD and a lot of MPEG-2 files). We hope for your understanding. The full version will support the decoding of this kind of audio after performing the necessary online activation.

Best regards,
Ralf Hentschel

MAGIX Software GmbH

Ss
 

Last changed by Scenestealer on 1/13/2014, 3:50 PM, changed a total of 1 times.

System Specs: Intel 6th Gen i7 6700K 4Ghz O.C.4.6GHz, Asus Z170 Pro Gaming MoBo, 16GB DDR4 2133Mhz RAM, Samsung 850 EVO 512GB SSD system disc WD Black 4TB HDD Video Storage, Nvidia GTX1060 OC 6GB, Win10 Pro 2004, MEP2016, 2022 (V21.0.1.92) Premium and prior, VPX7, VPX12 (V18.0.1.85). Microsoft Surface Pro3 i5 4300U 1.9GHz Max 2.6Ghz, HDGraphics 4400, 4GB Ram 128GB SSD + 64GB Strontium Micro SD card, Win 10Pro 2004, MEP2015 Premium.

Hanski wrote on 1/14/2014, 12:53 PM

 I checked and it really is Dolby Digital 2 channel. So may be that's the problem with trial. Hope it works in full version. I'll try the voice with mov files.

Thank's for help.

- Hanski