Magix Independence Pro Suite Activation Error Code: -1

Flavius_Guy wrote on 8/31/2025, 1:51 PM

I purchased the ACID 11 Pro Suite Upgrade and got the invoice showing this includes the Independence Pro Premium Library and Independence Pro Standard. Upon starting up that specific software I am prompted to activate Independence (registering it with serial number and email). I use my email for my account and tried to utilize the serial numbers on my account product list. I used a few different ones such as the serial code for Acid 11 and other associated numbers. Nothing worked. I did a control + F search on my products page and the Independence software does not show up, but I know it is included since it says so on the Invoice. How do I go about registering this since it is something that was included in the upgrade?

Comments

SP. wrote on 8/31/2025, 2:51 PM

@Flavius_Guy Are your using Independence sampler inside of Acid as a VST plugin?

johnebaker wrote on 8/31/2025, 3:17 PM

@Flavius_Guy

Hi

Error code -1   means the program cannot connect to Internet for registration, or if you had a previous installation of Independence, it is registered with a different email address that does not match the current email address.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.