MAGIX Movie Edit Pro Plus Error "INT_DIVIDE_BY_ZERO"

Nandeep-Kumar wrote on 11/3/2020, 4:31 PM

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MAGIX Movie Edit Pro Plus 04.11.2020 03:50
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CrashDump 20201104_035001_v18.0.1.213.dmp successfully written

Error in module "igdrcl64.dll" (Load address: 0x00007FFD5C3D0000) to address 0x00007FFD5C4FFB99 (Exception 0xc0000094 "INT_DIVIDE_BY_ZERO")

Unknown Thread (ThreadID: 00001638)
00007ffd5c4ffb91 af 82 98 00 00 00 33 d2
00007ffd5c4ffb99 > 41 f7 b0 94 00 00 00 c3
00007ffd5c4ffba1 cc cc cc cc cc cc cc cc

Microsoft Windows NT 6.2 (Build 9200)

Comments

emmrecs wrote on 11/4/2020, 4:25 AM

@Nandeep-Kumar

Welcome to the Magix user to user forums.

The error reports you provide all show that the problem is with "igdrcl64.dll" which is part of your Intel Graphics. Have you seen this thread where another user has reported problems with his computer and this specific .dll file? If not, please read that thread and follow the advice given.

Jeff
Forum Moderator

johnebaker wrote on 11/4/2020, 6:30 AM

@Nandeep-Kumar

I have edited your comment to remove redundant and duplicate information for your post.

In addition to @emmrecs post, from the log

. . . . Microsoft Windows NT 6.2 (Build 9200) . . . . .

This is Windows 8 which had several instability issues, has not been supported by Microsoft since January 2016, and was replaced with Windows 8.1 which was much more stable

We also need more information:

Which version of MAGIX Movie Edit Pro Plus do you have?
Is this new install or was it working previously and you are now getting this error?
Have the Intel Graphics drivers been updated recently?

John EB
Forum Moderator