Well, making progress, I guess? I hit F9 and a grey box appeared over the black screen, and I actually had a menu bar at the top for importing the files and accessing the FX. But I clicked outside the grey box, and it disappeared. I tried the expand button in the upper right corner of the tree, and the menu bar disappeared. I couldn't figure out how to bring it back, so I closed the app, and opened it again. The menu bar returned, but no menus.

I expected a learning curve, but not one just to open the software, LOL. But I refuse to give up. It's personal now.

Hit F9 again and reset the window arrangement:

I expected a learning curve, but not one just to open the software, LOL. But I refuse to give up. It's personal now.

It's not deliberate... 😂

I know it's not. LOL. But I am not going to let a bit of software defeat me. Grrrr. 😅

And... interesting problem -- the drop-down menus disappeared for awhile when I f9'd (and I failed at getting a screenshot of that, sorry). Holding the key down, I was able to see that it was hiding behind a secondary menu. That was the only way I knew (it was out of frustration that I just held the key down; assuming that if I was insistent enough, it would do what I demanded -- of course this doesn't work on people, so why would I even think it would work on software?). Weirdly enough, fiddling around with it, and making the preview screen fill the desktop, then putting it back to what it was, revealed the drop-downs. Followed your instructions and....

Nothing.

This is probably a stupid question, but would downloading and installing the trial version, first, cause this? I mean, the trial version was exactly like this, and I assumed the serial code would clear it up? Okay, I know that sounds stupid. Hardware, I'm good with. I could build you a screaming gaming computer blindfolded and drunk. Software? Not so much.

@Fractured_Chaos

Annoying!

I don't think the the trial version is this messed up. They might be trying to scare you off!

Here's something else you can try (you'll lose any folder links you set up on the Import tab):

@Fractured_Chaos

Hi

From the Nvidia GPU model this would indicate that this is a laptop is this correct?

There has been a change in the way the F9 keyboard shortcut works - it does not set the MEP 2021 panes back to the Standard arrangement (default), which has no keyboard shortcut, it reverts the last saved layout when you previously closed the program and enable a faster reset to that layout if you change a pane size or remove one while editing.

As you have the menus - select Window, Window Arrangement, Standard - this will reset the panes to their default (as installed) layout.

If this fails - then close MEP and using File Explorer in the address bar type %appdata% as shown below and press enter

Open the folder Magix, Videodeluxe27_premium and delete the videodeluxe.ini file

Start MEP.

HTH

John EB
Forum Moderator

Day off, so I slept in. Nice to wake up to see more help. I appreciate y'all! I'ma gonna try each thing, one at a time, and give you my results. And my apologies if I give y'all too much detail. I figure too much is better than not enough.

First, @AAProds

I hadn't yet imported any files, so no problem there. Bad news is, when I opened the app up, the drop-down menus were missing. Again. Doing what I did last time? Didn't work. Good news? I got a screenshot of it this time.

I messed around with it for a bit, since now I know the drop-downs are hidden behind a secondary menu. So I tried just resizing each element. This is the result:

While playing around, I did find my audio and store tabs, so there's that. And I was also able to uncover my drop-downs, so did as you suggested. Nothing changed.

Also, this keeps popping up every time I open the app. I've already downloaded and installed everything on the list:

On to the next suggestion...

@Fractured_Chaos

. . . . Also, this keeps popping up every time I open the app. I've already downloaded and installed everything on the list . . . .

That is an easy one to fix, assuming you get the dialogs showing, see this comment.

John EB

@Fractured_Chaos

Ray.

@CubeAce

Yup, had everything set at 150%. Set it back to the recommended 125%, and lookie here!

Resolution is 1920 x 1080:

Thank you! I do believe we figured it out! Now I get to watch all the tutorials!

@Fractured_Chaos

Glad it's sorted.

Now I get to watch all the tutorials!

That will take some time 🤣🤣🤣

I just loaded a clip and tried every effect on it, one at a time. (Takes just as long I guess 😉)

Ray.

@johnebaker

From the Nvidia GPU model this would indicate that this is a laptop is this correct?

Yes it is!

Thanks, y'all. It looks like it was the scaling. Got it fixed now.