Magix Support NonExistent From What I Can Tell

russelldean wrote on 6/13/2019, 12:38 PM

I've been trying to reach support since last week. They simply will not respond. I tried Sales and Tech Support both. Neither will respond to my request for a replacement DVD for the defective one the sent me or give me my money back. They won't even reply "No, we're keeping your money! Get lost." Can anyone put me in touch with their administrative offices in the USA by phone? I am about to do a charge back on my payment if I don't get an answer from someone today.

Comments

johnebaker wrote on 6/13/2019, 3:58 PM

@russelldean

. . . . Can anyone put me in touch with their administrative offices in the USA by phone? . . . .

Unfortunately not - this is a user to user forum, not Magix support/sales.

Have you been through the contact service available at the bottom of each forum page?

John EB

russelldean wrote on 6/13/2019, 4:21 PM

I've been through every means publicly known to contact them including the Better Business Bureau which has false info. There's a reason people in business hide from the public and it could never be a good one.