For some odd reason the Mastering Suite has disappeared from my program (Movie Studio 2024 Suite). I used it as early as last week, but now it's gone - there are no options or presets available. I can still edit the audio file externally (which basically has the same options), but I want to master the master output - not the individual audio files. What would have caused this? And is there any way to get it back?
Thanks in advance for any help. HD
Hi.
I have been reluctant to step in on this one hoping someone else may have a suggestion.
I have never seen this before and on top of that I have never seen the message displayed in the bottom right hand corner displayed before either. So my questions and answers for now are based upon guesswork.
Have you customised how Windows looks in the operating system?
Are your graphics driver/s up to date? What version/s are they?
If you haven't customised Windows and your GPU drivers are up to date, the only other thing I can think of that may possibly cause this is if the program or parts of it have not been loaded onto the C: drive or you may have deleted a folder somewhere on the C: drive.
I am still running MMS 2024 on Win 10 with no problems.
This may be one time a fresh instal is required.
It may also be time to put your computer specs in your Signature as that may help others with a response. People are more reluctant to answer questions without machine technical information included as a general rule of thumb.
Ray.
Hi Harry,
Ray's reply to you caused me to look again, rather more carefully this time(!), at the screenshot you posted and especially at that message in the bottom Right Hand corner.
It would seem, from that message, that Windows (which version, by the way?) has not been activated on your computer. Is that possible? Is this a "new" computer? Or have you (very) recently upgraded to Windows 11?
What happens if you follow the advice in that message and go to Settings and at least check the activation status of your Windows installation? (In Win 11 you'll find it under Settings>System>Activation).
I would also whole-heartedly endorse Ray's request that you put the full specs of your computer into your Signature!
Jeff
Forum Moderator
Thanks Ray and Jeff
I was unable to "activate windows" (Windows 10) because it says I don't have a valid digital license or product key. My desktop is a rebuild. The only (reliable) shop in town had installed the OS about a year ago. They are swamped now, and asked me to bring it in after Memorial Day - so I'll be bringing it in this week. I'm certainly not tech minded, so I don't feel comfortable fixing things myself lol.
Lately, I am able to access the drop-down parameters under each of the Mastering tools, but the presets are still missing. I never really liked (or used) the presets, but I did like the Samplitude option - and have used it favorably numerous times. So I hope I can retrieve that.
Not sure how many "specs" are needed, but I'll keep that in mind. Thanks.
HP P6780T / 64-based / Intel(r) Core(tm) / I5-2400 CPU / 3.10 GHZ 3101 MHZ / 4 Core / 8 GB RAM
Thanks again Harry D.
John,
Not really sure where to get that info: best I can find is Intel(R) HD Graphics.
Thanks. HD
Rob,
I'm working with the MMS 2024 Suite. Not really sure why it's a "suite" (additional plugins?), but hiccups aside, I'm loving it.
I've been using Magix movie editors for about 12 years now. I make a lot of music and travelogue films, usually containing a LOT of varied content. I've always been happy with it, but wish I had more tech skills/understanding when I run into problems (which are usually of my own doing). This forum has always been a great help.
Putting my desktop into the shop to see if there's an OS issue.
Thanks. HD
Hi Harry,
Go to: Help - About Magix Movie Studio (shortcuts Alt+Shift+F1).
In the next menu you can find the version number here.
HTH
Rob
Rob,
Oh wow...didn't know that was there.
Version 23.0.1.236 (UDP3).
Thanks. HD
Hi Harry
. . . . My desktop is a rebuild. . . . .
Is this your old PC that has been rebuilt with a newer processor motherboard graphics card etc or a newer refurbished model?
In Movie Studio Settings, Device options there are 3 settings Import, Process and Export, what are they set to?
For any other GPUs click on the down arrow at the end of one of them - what options are available?
John EB
Hi Harry,
Thanks for your version information.
I was also able to reproduce your problem with MMS 23.0.1.236. Unfortunately, I have found that there is a BUG in the version MMS 23.0.1.236 that causes your problem. What you could do is to report this to Magix Support. Send an email to: infoservice@magix.net.
A small consolation, it is not your PC. Because under MMS 23.0.1.191 on my other PC I do not have this problem.
HTH,
Rob
John,
This is a newer refurbished model.
The device options are all the same: Intel(R) HD Graphics. I had a NVIDIA on my old desktop. The seller (shop) said this was fine for my needs (?).
Thanks. HD
Rob,
Wow...that version "bug" must have just awoken, because I had all the mastering templates until just recently. I will report this to Magix Support. Thanks for the help. I'll see what they get back to me with. Wonder if there are other bugs I haven't noticed...yet?
Big Help! HD
Hi Harry,
Maybe you installed MMS 2024 recently or did you update it in the past.
In both cases you installed MMS 23.0.1.236 with this bug.
Let the forum know what Magix Support gave you for an answer.
Kind regards
Rob
Rob,
I installed MMS 2024 in May of 2024. I did an update a few months ago. I mentioned in an earlier post (my question about the Chroma Key "Mix" option not in the update) that a few AI effects came with the update. Someone here on the forum questioned how I had received those. Can't remember why but, maybe the update had something to do with this?
At any rate, I have reported this to Magix Support, and I'll share what they have to say with the forum.
Thanks. HD
Hello Harry,
I happened to see your Auto Masterings problem. I was also working on the problem for a Dutch forum member. In the meantime I have found out that this is a bug after the last update that was released by Magix Germany on February 10, 2025. See: Patches - Photostory deluxe 2024 / Video deluxe 2024 / Video Pro X15
I have not seen your Chroma Key problem before. But apparently this has been / was fixed with the update 23.0.1.191. (Chroma Key dialog does not display all elements correctly).
Personally, I think Magix Germany will no longer fix your problem in MMS 2024? But what you could do is to upgrade your MMM2024 to MMS2025 at a reduced price.
See: Movie Studio: Creative Video Editing. Easier than Ever.
The Chroma Key menu in MMS2025 does look different than in MMS2024. This will take some getting used to. See:
HTH,
Rob
what you could do is to upgrade your MMM2024 to MMS2025 at a reduced price.
OR, perhaps wait for the next version, now to be called Magix Video Deluxe (for all users, not only those in Europe) which is, apparently, soon to be released.
Jeff
Forum Moderator
Rob / Jeff / All
I will certainly upgrade - either to 2025' or let's see what "Deluxe" looks like. But for now, I am nearly finished with my current project (6 films) which I would like to complete before I make any changes. The issue I have with the Mastering Suite (and Chroma) do not affect my project. I typically render/burn a DVD before I say "Done", and I have found no problems (other than things I want to change). So I'll wait and see what are my best upgrade options - and see what Support comes back to me with.
Thanks to everyone here on the forum for your advice. Always a helpful learning experience.
Harry D.
Hi Harry
. . . . I will certainly upgrade - either to 2025' or let's see what "Deluxe" looks like. . . . .
I would advise to move very carefully with this.
Installing the trial version will replace the installed version and reversion, if not compatible, will mean a re-install of MMS 2024.
The processor in your PC, the I5-2400 has an integrated graphics, iGPU chip, the HD Graphics 2000, which is below the minimum specification required for MMS/VDL.
The software utilises DirectX 12, the HD2000 only supports DirectX 11, so cannot be used for hardware acceleration or any features which require DirectX 12
If you are editing video which has a resolution of 1920 x 1080 pixel or higher, you may find the performance of MMS 2025 and the new VDL 2026 to be very slow, and you may need to add a second, supported, graphics card.such as a NVIDIA Geforce GTX 1050 or better which supports NVENC, if the motherboard and powerpack supports one.
You should ask your computer shop.
John EB
Hello Harry,
I can fully agree with all the advice that @johnebaker (John) gives you. I would like to add here that Microsoft will no longer support Windows 10 from October 2025. Your Computer Configuration dates from 2011 (14 years old). I have only searched for the solution to your problem and also found it.
Best wishes,
Rob