Good morning, John. Thanks again for your help. The Media files are on the hard drive, the same place I successfully edited from two days ago. they show "WAV" and lotsa data.

David R.

@David.Rambaldi1

Hi

What is your computer specification and the source video files format - see this topic for details of the information required?

John EB

Thanks for getting back to me. I'll get back to this first thing in the morning. I'm not sure what you need by "computer specification" or the "source video files format." We shot with 4K GoPro cameras, using the mini-ScanDisks. That's video. The audio was recorded on the full size scan disk, WAV files.

I am obviously not an I.T. guy, just an older editor missing the film days.

@David.Rambaldi1

I'm not sure what you need by "computer specification" or the "source video files format." 

Hi.

The reasons for asking about your computer are fully explained in the post @johnebaker linked you to.

For the files format, download and install the free MediaInfo Utility, point it to one of your video files and post the results of the Text view to your next reply.

HTH

Jeff

Good morning, Gentlemen. Thanks for your help. I am attaching links to photos of the computer specs and Media Info info on the WAV files and MPEG-4 files. Give me the name of your favorite charities and I will make a donation today in your names.

Email addresses removed by Moderator

@David.Rambaldi1

Unfortunately, I cannot access those download links (Google seems to insist I need to create a GMail account to access them - I have a Google account but don't want/need a GMail one).

Why not simply attach them to your post (use the blue circle with the up-pointing arrow and navigate to where they're saved on your computer)?

Jeff

@David.Rambaldi1

Hi

Please do not post links to what I believe is supposed be the shared images on GMail, as Jeff has said they go nowhere except to the viewers personal GMail account if they have one.

You will see I have edited your post to remove the links.

@emmrecs has detailed the correct procedure - there is also no need to use a 3rd party file sharing service.

John EB

Forum Moderator

Thanks, John. How's this?

Here's the info you requested re my computer specs and media info. I'm at a dead stop until I can get this audio problem fixed. Please get back to me as soon as you can.

@David.Rambaldi1

@johnebaker

Hi David.

Which version of Movie Edit Pro are you using?

How many disk drives do you have and what speeds and capacities do they have? Are any external? How much free space on them? Particularly the main C: drive.

The processor and ram seem fine but you may be a bit low on ram.

Is this your PC? https://www.amazon.co.uk/Acer-Aspire-TC-885-Desktop-PC/dp/B07FJS1W2Z/ref=asc_df_B07FJS1W2Z/?tag=googshopuk-21&linkCode=df0&hvadid=310856041187&hvpos=1o3&hvnetw=g&hvrand=11015999273647225325&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9045026&hvtargid=aud-543776533562:pla-654380076649&psc=1

I'm not sure you should be showing your Windows product ID on the net.

I can see you are not a techie from not using screen grabs or understand internet security and thank you for trying to help us, but don't show serial numbers or activation codes on public networks. It's the first image that may cause trouble. I've pinged John EB to this thread to see if he can moderate it for you.

@David.Rambaldi1

Hi

There is no information on your computer in the last post.

Can you redo the analysis of the WAV file with MediaInfo,change to text display mode, which is currently set to Basic, by selecting View, Text.

Then copy all the text using Ctrl + A to select it then Ctrl + C to copy it. Start a new comment and paste the copied text into a comment using Ctrl+V.

John EB

Thanks for getting back to me. I'm out of town today and will need to address these questions when I am home with my desktop, and copy the info the way John states. I can continue adding the music and music hits, it's only the WAV files from the on-set recording that is the problem.

Per your suggestion, I deleted the first image.

Good evening. To answer your questions, I have version 19.0.2.49(UDP3) of Movie Edit Pro Premium. Yes, the link you show is to my Acer computer model. There is one internal drive, no external drive. This computer is new and dedicated to this one project only. I do not know the speed, but the capacity is 1 TB. 257 GB is free of 930. What else do you need to know?

Hi David.

The next bit might get a bit tricky for you.

From the two screen shots you have shown it's possible you have saved the project to your desktop.

I need to find out how large your project has got. Everything is happening on your C: drive. Your operating system is running from it, MEP is working from it, and reading and writing the project to it all at the same time. It's possible you are running out of hard drive space or that too much data is rushing back and forth for the drive to cope with. If the project is quite large and can't all load into the ram it would need extra disk space to work with. Possibly much more than you have left. Although your machine meets the minimum requirements to run MEP it may not be coping with the project. Normally when you create a project most people would create a folder to put the project into. That way you could locate the folder on the hard drive and find out how large the project has become. What I fear is that has not happened and we have no way of finding out how many files and what sizes they are and how much extra space you may need. See if you can find the location of the files. See if MEP created a folder for you and find out what the size the project is in gigabytes, then we may have more to go on.

If that is not possible, can we have the other project details such as. How long does it run for? what resolution is it? (resolution would be something like 1920 by 1080 or another ratio of numbers counted in pixels) How many frames per second etc. That is the information John asked for by copying the information the program MediaInfo gives you using the tree view. From that we may be able to calculate the size of the project for you.

Sorry if this is getting complicated but as we don't have access to your PC it's the best we can do.

Ray.

@David.Rambaldi1

In addition to everything that Ray, @CubeAce has written, two statements in your latest post particularly deserve comment:

This computer is new and dedicated to this one project only

and

the capacity is 1 TB. 257 GB is free of 930

If those statements are literally true you apparently have created a project which is, potentially, in excess of 500GB (and that's allowing for Windows to be well over 100GB, which is extremely unlikely). I realise you wrote in your first post that you are editing a "Feature Film" but if it really is totally in excess of 500GB I am not sure your computer is "big enough" or "fast enough".

Jeff

@emmrecs

Hi Jeff.

Yes that is what I picked up on and the possible PC that it was from the screen shots provided.

At least it's an SSD main drive but no info on what type of read write speeds it's capable of.

We also don't know if there has been any titles, effects or alterations to the footage which would add to the amount of space needed.

Looking again I can see the resolution is 1920 x 1080 at I assume an average bit rate of 30mbps 29.970 fps and one clip at least (and possibly all the others) does at least appear to be in a folder created on the desktop.

If the project uses proxy files saved to another location, the used space may be even more.

So.

@David.Rambaldi1

Hi David.

It may be an idea to say how your project is set up within MEP as well. Did you need to import (copy) files into the project or use proxy files within the project to get it to play back smoothly?

Also how much ram is being used when you try to ran the project? You can find that out using Task Manager. Task manager is started within Windows by pressing the Ctrl + Alt+ Del keys together and selecting task manager from the list. Then pressing the Performance Tab to get the resources view.

I just got a totally pissed off call from the producer at Netflix whose film I am supposed to be editing right now with a delivery date of January 7th, 2020. A date which, unless I can get back to editing today, I can't make.

Netflix is going to file suit against Magix TOMORROW, Thursday, December 19th, 2019, if someone from their tech department doesn't take over my computer and fix the problem with their software TODAY. It's been a week I have been asking Magix tech support to do this, and I have the paper trail to prove it in case they sue me too.

If anybody out there knows someone "live" at Magix, please ask them to get their act together and do their job like professionals, understanding editing issue on a project with a deadline need to be fixed IMMEDIATELY, not a week or more later.

@David.Rambaldi1

Hi David.

I'm not sure what you are expecting here.

This is a users self help forum, not MAGIX support. I doubt you will have much success if you didn't read the terms and conditions of using the software when you bought it. Either way it's not going to help you with your deadline.

Personally I'm convinced your system is running out of resources to cope with the size of the project but because of the lack of your ability to provide information we requested we are groping for answers that could get you back up and running.

I am truly sorry you find yourself in this predicament but your lack of basic knowledge about how digital video editing works let alone how to use a computer to provide basic information to a user forum probably means you should have delved deeper into this before committing yourself to doing the editing.

Personally if it were me, the first thing I would try would be to get another hard drive. Internal would be best but external might do at a pinch if you have USB 3 connectors. At least 2TB in size. Then transfer all the master video and audio files in use to it as well as using the File \ Backup Copy \ Copy Project and Media into folder within MEP and choose a new location on the new drive to transfer the project to.

The next bit is important. If you have any doubts about the next step buy a third hard drive and copy all original files from your main C: drive to it in case the next step goes horribly wrong.

Finally delete all previous project files on the main C: drive.

That should provide enough working space for MEP to move files about while working on your project.

The whole of the above will only work if the rest of your system is powerful enough to cope. Mainly that would be if you have enough ram for a project of this size.

The idea behind it being the project does not have enough space to move around what we would call paging files. Data being written back and forth across a working drive giving instructions to programs and shuffling files around to be read in the correct order.

Personally I would never let a C: drive fill beyond half way and I'm talking of a 1TB drive doing projects of less than 40 minutes duration.

There are other possible problems. Your paging file system within Windows may not be large enough or set up wrong. Windows own automatic settings are not always reliable and may need to be managed for MEP to run properly.

I may also be wrong about the whole problem you are suffering from but without the answers to the questions asked before it's difficult to give correct advice.

As for getting hold of Magix staff. No idea beyond normal channels of using the contact button at the base of the page. Sorry.

Ray.

I just got a totally pissed off call from the producer at Netflix whose film I am supposed to be editing right now with a delivery date of January 7th, 2020. A date which, unless I can get back to editing today, I can't make.

Netflix is going to file suit against Magix TOMORROW, Thursday, December 19th, 2019, if someone from their tech department doesn't take over my computer and fix the problem with their software TODAY. It's been a week I have been asking Magix tech support to do this, and I have the paper trail to prove it in case they sue me too.

If anybody out there knows someone "live" at Magix, please ask them to get their act together and do their job like professionals, understanding editing issue on a project with a deadline need to be fixed IMMEDIATELY, not a week or more later.

This is akin to you deciding to join Uber as a taxi driver in your new Ford car without knowing how to drive, then Uber threatening to sue Ford unless they sort out the problem!

You need to look carefully at what you system is capable of rather than blaming Magix. I have been using Magix video editing software professionally for many years on sophisticated projects, but I also understand the basics of system requirements to run the software.

I'm not sure why you have taken on a contract with Netflix without being properly prepared or why they would offer you one without ensuring that you had the capability and equipment to deliver to their required standard. It may be time to subcontract a professional editing company.

Roger

@David.Rambaldi1

David, are you still there? Has your problem been resolved?

If not, I suggest the following:

1. Start a new project
2. Import just one wave file onto the timeline
3. Does it playback ok?
4. Was there any message? If so, exactly what did you see?
5. If that works fine, then go back to your main project, delete the wave file from the timeline and add it again by dragging it from the Media Pool import screen. Note any messages?

Looking back at your initial message, I find it very strange that you were asked if you wanted to import or copy. This usually only happens if the media is not on a hard drive.

You say that you see the volume display appear in the Preview Monitor when you preview the wav file from the Media Pool. You also say that you don't see the volume bars appear any more in the Preview Monitor when you play back the audio clip (wav) from the timeline. You are mistaken in this second case because you never could see the equalizer in the Preview Monitor by playing back from the timeline. You would see video only. The volume bars screen only appears when you preview from the Media Pool.

You say that the wav file plays back slowly once it's on the timeline. This would only happen if you stretched it or modified the tempo. Did you drag the end or something? What exactly did you do?

We can't see your screen and screen shots would help immensely. Did you notice that we don't use a camera to take screen shots? You have to learn to how to capture your screen. Use Alt+PrtScn or just the PrtScn key (top row of buttons on your keyboard) to capture the selected screen or the whole screen to the clipboard. Go to a graphics program like Windows Paint or something, paste (Ctrl+V) the contents in that program and save it as a jpg file. Alternatively, paste it in Word, select the image, right-click, Save as Picture, give it a name, save it and upload it here.

Same with capturing video. We don't use a camera; we use a video capture program, of which there are many on the market.

You have to learn how to do these basic things if you want to keep going with editing videos.

As well, and as expressed by others, you have to learn how the program works before embarking on a major project. I have 2 tutorials on basic editing that you should review. Doing so will save you a lot of time. You also need to learn the jargon - left screen or screen on the left actually has a name, Preview Monitor. It may be on the left on your set up, but not on everyone's setup because these windows can be moved around and even put on 2 monitors.

John CB