MEP 18 Keeps Crashing

julchak wrote on 2/22/2018, 3:05 PM

Hello,

I am currently using the free trial of MEP 18 and having issues with it crashing at certain points.

My system: Windows 7 Ultimate SP1, Intel Core i7-3720QM @ 2.6GHz, 8gb ram, 64bit, NVIDIA GeForce GT 650M.

The software runs fine until I do the following:

  1. Try to add a certain template transition.
  2. Have successfully added a transition and am playing the project, once it gets to this new transition it will crash.

If anyone can offer advice it'd be really appreciated. I want to love this software and to buy the full version but this crashing issue is absurd.

Below are 2 crash reports I recorded:

Report 1:

----------------------------------------------------------------------
MAGIX Movie Edit Pro Plus  22.02.2018  12:49
----------------------------------------------------------------------
CrashDump 20180222_124947_v17.0.2.159.dmp successfully written

Error in module "nvwgf2umx.dll" (Load address: 0x000007FEF3720000) to address 0x000007FEF3DEDC86 (Exception 0xc0000094 "INT_DIVIDE_BY_ZERO")

Unknown Thread   (ThreadID: 0000041c)
  000007fef3dedc7e   8b 41 10 33 d2 45 33 e4 
  000007fef3dedc86 > 49 f7 70 10 48 83 cd ff 
  000007fef3dedc8e   89 7e 08 4c 89 66 10 4c 

Main Thread
  fffffffffffffff8   ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000008   ?? ?? ?? ?? ?? ?? ?? ?? 

----------------------------------------------------------------------
MAGIX Movie Edit Pro Plus  22.02.2018  12:50
----------------------------------------------------------------------
CrashDump 20180222_125055_v17.0.2.159.dmp successfully written

Error in module "nvwgf2umx.dll" (Load address: 0x000007FEF3720000) to address 0x000007FEF3DEDC86 (Exception 0xc0000094 "INT_DIVIDE_BY_ZERO")

Unknown Thread   (ThreadID: 000014bc)
  000007fef3dedc7e   8b 41 10 33 d2 45 33 e4 
  000007fef3dedc86 > 49 f7 70 10 48 83 cd ff 
  000007fef3dedc8e   89 7e 08 4c 89 66 10 4c 

Main Thread
  fffffffffffffff8   ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000008   ?? ?? ?? ?? ?? ?? ?? ?? 

----------------------------------------------------------------------
MAGIX Movie Edit Pro Plus  22.02.2018  12:52
----------------------------------------------------------------------
CrashDump 20180222_125206_v17.0.2.159.dmp successfully written

Error in module "nvwgf2umx.dll" (Load address: 0x000007FEF3720000) to address 0x000007FEF3DEDC86 (Exception 0xc0000094 "INT_DIVIDE_BY_ZERO")

Unknown Thread   (ThreadID: 0000154c)
  000007fef3dedc7e   8b 41 10 33 d2 45 33 e4 
  000007fef3dedc86 > 49 f7 70 10 48 83 cd ff 
  000007fef3dedc8e   89 7e 08 4c 89 66 10 4c 

Main Thread
  fffffffffffffff8   ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000008   ?? ?? ?? ?? ?? ?? ?? ?? 

----------------------------------------------------------------------
MAGIX Movie Edit Pro Plus  22.02.2018  12:52
----------------------------------------------------------------------
CrashDump 20180222_125246_v17.0.2.159.dmp successfully written

Error in module "nvwgf2umx.dll" (Load address: 0x000007FEF3720000) to address 0x000007FEF3DEDC86 (Exception 0xc0000094 "INT_DIVIDE_BY_ZERO")

Unknown Thread   (ThreadID: 0000112c)
  000007fef3dedc7e   8b 41 10 33 d2 45 33 e4 
  000007fef3dedc86 > 49 f7 70 10 48 83 cd ff 
  000007fef3dedc8e   89 7e 08 4c 89 66 10 4c 

Main Thread
  fffffffffffffff8   ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000008   ?? ?? ?? ?? ?? ?? ?? ?? 

Videodeluxe.exe    11.12.2017  12:11      ca9e3fe8

Memory Allocation
 

Report 2:

----------------------------------------------------------------------
MAGIX Movie Edit Pro Plus  22.02.2018  12:49
----------------------------------------------------------------------
CrashDump 20180222_124947_v17.0.2.159.dmp successfully written

Error in module "nvwgf2umx.dll" (Load address: 0x000007FEF3720000) to address 0x000007FEF3DEDC86 (Exception 0xc0000094 "INT_DIVIDE_BY_ZERO")

Unknown Thread   (ThreadID: 0000041c)
  000007fef3dedc7e   8b 41 10 33 d2 45 33 e4 
  000007fef3dedc86 > 49 f7 70 10 48 83 cd ff 
  000007fef3dedc8e   89 7e 08 4c 89 66 10 4c 

Main Thread
  fffffffffffffff8   ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000008   ?? ?? ?? ?? ?? ?? ?? ?? 

----------------------------------------------------------------------
MAGIX Movie Edit Pro Plus  22.02.2018  12:50
----------------------------------------------------------------------
CrashDump 20180222_125055_v17.0.2.159.dmp successfully written

Error in module "nvwgf2umx.dll" (Load address: 0x000007FEF3720000) to address 0x000007FEF3DEDC86 (Exception 0xc0000094 "INT_DIVIDE_BY_ZERO")

Unknown Thread   (ThreadID: 000014bc)
  000007fef3dedc7e   8b 41 10 33 d2 45 33 e4 
  000007fef3dedc86 > 49 f7 70 10 48 83 cd ff 
  000007fef3dedc8e   89 7e 08 4c 89 66 10 4c 

Main Thread
  fffffffffffffff8   ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000008   ?? ?? ?? ?? ?? ?? ?? ?? 

----------------------------------------------------------------------
MAGIX Movie Edit Pro Plus  22.02.2018  12:52
----------------------------------------------------------------------
CrashDump 20180222_125206_v17.0.2.159.dmp successfully written

Error in module "nvwgf2umx.dll" (Load address: 0x000007FEF3720000) to address 0x000007FEF3DEDC86 (Exception 0xc0000094 "INT_DIVIDE_BY_ZERO")

Unknown Thread   (ThreadID: 0000154c)
  000007fef3dedc7e   8b 41 10 33 d2 45 33 e4 
  000007fef3dedc86 > 49 f7 70 10 48 83 cd ff 
  000007fef3dedc8e   89 7e 08 4c 89 66 10 4c 

Main Thread
  fffffffffffffff8   ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000008   ?? ?? ?? ?? ?? ?? ?? ?? 

----------------------------------------------------------------------
MAGIX Movie Edit Pro Plus  22.02.2018  12:52
----------------------------------------------------------------------
CrashDump 20180222_125246_v17.0.2.159.dmp successfully written

Error in module "nvwgf2umx.dll" (Load address: 0x000007FEF3720000) to address 0x000007FEF3DEDC86 (Exception 0xc0000094 "INT_DIVIDE_BY_ZERO")

Unknown Thread   (ThreadID: 0000112c)
  000007fef3dedc7e   8b 41 10 33 d2 45 33 e4 
  000007fef3dedc86 > 49 f7 70 10 48 83 cd ff 
  000007fef3dedc8e   89 7e 08 4c 89 66 10 4c 

Main Thread
  fffffffffffffff8   ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000008   ?? ?? ?? ?? ?? ?? ?? ?? 

Videodeluxe.exe    11.12.2017  12:11      ca9e3fe8

Memory Allocation


----------------------------------------------------------------------
MAGIX Movie Edit Pro Plus  22.02.2018  12:53
----------------------------------------------------------------------
CrashDump 20180222_125344_v17.0.2.159.dmp successfully written

Error in module "nvwgf2umx.dll" (Load address: 0x000007FEF3720000) to address 0x000007FEF3DEDC86 (Exception 0xc0000094 "INT_DIVIDE_BY_ZERO")

Unknown Thread   (ThreadID: 0000126c)
  000007fef3dedc7e   8b 41 10 33 d2 45 33 e4 
  000007fef3dedc86 > 49 f7 70 10 48 83 cd ff 
  000007fef3dedc8e   89 7e 08 4c 89 66 10 4c 

Main Thread
  fffffffffffffff8   ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000008   ?? ?? ?? ?? ?? ?? ?? ?? 

Videodeluxe.exe    11.12.2017  12:11      ca9e3fe8

Memory Allocation


----------------------------------------------------------------------
MAGIX Movie Edit Pro Plus  22.02.2018  12:54
----------------------------------------------------------------------
CrashDump 20180222_125432_v17.0.2.159.dmp successfully written

Error in module "nvwgf2umx.dll" (Load address: 0x000007FEF3720000) to address 0x000007FEF3DEDC86 (Exception 0xc0000094 "INT_DIVIDE_BY_ZERO")

Unknown Thread   (ThreadID: 0000135c)
  000007fef3dedc7e   8b 41 10 33 d2 45 33 e4 
  000007fef3dedc86 > 49 f7 70 10 48 83 cd ff 
  000007fef3dedc8e   89 7e 08 4c 89 66 10 4c 

Main Thread
  fffffffffffffff8   ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000008   ?? ?? ?? ?? ?? ?? ?? ?? 

----------------------------------------------------------------------
MAGIX Movie Edit Pro Plus  22.02.2018  15:48
----------------------------------------------------------------------
CrashDump 20180222_154811_v17.0.2.159.dmp successfully written

Error in module "nvwgf2umx.dll" (Load address: 0x000007FEF3DF0000) to address 0x000007FEF44BDC86 (Exception 0xc0000094 "INT_DIVIDE_BY_ZERO")

Unknown Thread   (ThreadID: 000011f8)
  000007fef44bdc7e   8b 41 10 33 d2 45 33 e4 
  000007fef44bdc86 > 49 f7 70 10 48 83 cd ff 
  000007fef44bdc8e   89 7e 08 4c 89 66 10 4c 

Main Thread
  fffffffffffffff8   ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000008   ?? ?? ?? ?? ?? ?? ?? ?? 

Videodeluxe.exe    11.12.2017  12:11      ca9e3fe8

Memory Allocation
 

 

Comments

johnebaker wrote on 2/22/2018, 3:42 PM

Hi

From the logs

. . . . Error in module "nvwgf2umx.dll" . . . .

Indicates the problem is with the NVidia GT 650M drivers not the software.

Check here if there is a newer driver for your graphics card, however ensure that any new driver you install still has CUDA support, (NVidia stopped CUDA support back in 2014), without CUDA the computer cannot use hardware acceleration and will struggle when rendering video and certain effects which require hardware acceleration. .

. . . . Intel Core i7-3720QM @ 2.6GHz, 8gb ram, 64bit, NVIDIA GeForce GT 650M . . . .

The GT 630M would suggest you are using a notebook computer is this correct?

Note: if you are working with Full HD video then the computer is below the minimum specification required for Full HD, it will work however the performance will be limited, the integrated GPU on the processor chip (HD4000) cannot be utilised for hardware acceleration and the GT650M is not a particularly fast graphics card.

HTH

John EB

 

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

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