MEP plus is cheaper than MEP basic, But costs double to upgrade...!!!

Apollo89x wrote on 1/15/2019, 12:26 PM

Just looked on the Magix website.

MEP plus is now cheaper to buy than MEP basic, as Basic = £60 / Plus = £50.
(So I would assume/expect that any company with any integrity or respect for customers who've shown loyalty, would offer that upgrade for free to all it's current user-base who are currenty on MEP basic - Since new customers are actually saving £10 by getting Plus rather than Basic).

However if you are a current loyal customer of Magix,
for you to merely upgrade from basic to plus will be an additional extra charge to you of £45,
even though you are merely upgrading to a product which Magix is now selling for CHEAPER than the version which you already have!

Not sure why on earth magix thought that sticking 2-fingers up at all loyal customers,
and instead only rewarding new customers with 1-off enticements,
would be a sensible commercial decision?

But hopefully this will atleast now show people exactly how magix will treat you once you are already a loyal customer vs if you are a new customer.

Comments

wongck wrote on 1/15/2019, 5:00 PM

Yeah that's right. Crazy crazy marketing.

Same thing as what I saw last year, they just told me that i get a $10 off from the purchase price (at that time last year) when I asked for an upgrade price. I did not take it.

https://www.magix.info/us/forum/audio-issue-mts-files--1205780/?page=3#ca1392236

browj2 wrote on 1/15/2019, 6:10 PM

So, what you're saying is that new users (or even old ones) should not be able to take advantage of a special price. Magix should not have sales. Shops should not have special sales because those who bought at the regular price would be penalized. Pubs should not offer 2 for 1 at Happy Hour lest they upset regulars who come in during other time periods. Please!

Take advantage of sales, otherwise the only one to blame is yourself.

That said, my wife just bought a new coat on sale. She told me that she "saved" 200$. I asked her for the 200$ that she saved. 😁

Apollo89x wrote on 1/15/2019, 6:53 PM

No browj2 my post clearly has not said that...
(Nor is that what Magix have done).

There ofcourse is nothing wrong with having sales, every retailer does that,
and so if it was simply a case of Magix reducing the price of ALL it's move-editor products by 50%, well no-one could legitimately complain (not even existing customers), as that'd simply be a timing issue.

However what Magix have done is totally disregard all existing loyal customers, and instead created an offer which ONLY will benefit new customers,
rather than including BOTH new & existing customers who wish to partake in the exact same deal.

Existing customers have already paid money to Magix / New customers have provided nothing to magix thus far,
but rather than apprecitating that, Magix are saying that existing customers will need to spend double the amount of new customers overall, just to get the exact same digital product.

- Just shows extremely poor & low respect for customer-loyalty from Magix -

browj2 wrote on 1/15/2019, 9:08 PM

Not really true. You bought one product, now you want another; they are not the same.. Of course, if you recently (within 30 days, I believe) purchased the basic version and you want to go to Plus, then simply ask Magix to help out, don't complain here first without asking Magix.

Also, you are ignoring that there was a sale price on the basic version some time during the last year and that the versions change over time. The current version is 2019. Did you take advantage of the sale? How old is your version?

If you are upgrading from an earlier version or extending the update service, then there is also a price for that, which is much lower than the normal price and usually lower than even the sale price. So, basically, if you want to upgrade from a lower program, with less features, to a higher one, thanks to the sale you can jump in by paying almost the same price as an upgrade (or extending the Update Service) from an older version of Plus to a newer version of Plus. And in this particular case, you get some add-ons that are not normally available with Plus. Sounds like a good deal to me.

I went from MEP basic to MEP Premium when a good deal was offered for the upgrade - including to a newer version. I went from MEPP to VPX when Magix offered a competitive upgrade. I went from Samplitude Music Stuidio to Samplitude Pro X2 when offered a competitive upgrade. Obviously, I still had to pay; they don't come free.

EDIT:

I just took a look back at your first message. See my reply:

https://www.magix.info/us/forum/using-the-auto-lighting-feature-i-ve-got-a-few-basic-questions--1207523/#ca1397460

At the time, you were denigrating the program because there was no "Pause" command, amongst other things. We pointed out that stop or pause is the same thing and that there are commands to pause or stop where you press the button, or have the playback marker go back to where it started. And then you continued on with many other things, showing a complete lack of understanding as to how these programs work.

It seems that you didn't want to pay a bit more (or the same price) for Premium because you thought that it wasn't worth it and that you didn't need all of this bloat. Now you're complaining because you realize that having these extra features would be nice to have. Interesting.

As I indicated in the other thread, I give up.

ReefHound wrote on 1/16/2019, 10:01 AM

This is ridiculous. Companies are entitled AND justified in adjusting the prices of their products as they see fit. There is no obligation that products be priced relatively, i.e. Plus is more than Basic. We don't know their internal goals and strategies in terms of their product distribution.

angel-gerena wrote on 1/16/2019, 11:16 AM

I have been trying to get support for Magic Movie Edit Pro Premium for 6 days straight with NO help from MAGIX, except bouncing me around. Getting "error codes" when initializing . Terrible service. I don't know how much more I will have to suffer. I am a 3 year client. Can someone HEEELLLLppppp? Angel Gerena Phone Number removed by Moderator. Please do NOT post personal details to this public forum.

johnebaker wrote on 1/16/2019, 12:21 PM

@angel-gerena

Please start a new topic with the issues you are having, hijacking another users topic is not good forum etiquette.

Before posting please read this topic and come back with more information ie computer and program version number etc, as listed in the linked to topic, including screenshots and or actual error messages you are getting.

John EB

Forum moderator

wongck wrote on 1/16/2019, 4:51 PM

I emailed MagiX Sales back then and they mentioned that that's the best deal for me back then.

It's just better to get 2 licenses than to upgrade an existing license and having only 1 license. All I can think of is that their KPI is based on license sold and none for customer loyalty.

Recently I got the Vegas, just bad, but that's another thread.

Apollo89x wrote on 1/27/2019, 6:30 AM

Not really true. You bought one product, now you want another; they are not the same.. Of course, if you recently (within 30 days, I believe) purchased the basic version and you want to go to Plus, then simply ask Magix to help out, don't complain here first without asking Magix.

Also, you are ignoring that there was a sale price on the basic version some time during the last year and that the versions change over time. The current version is 2019. Did you take advantage of the sale? How old is your version?

If you are upgrading from an earlier version or extending the update service, then there is also a price for that, which is much lower than the normal price and usually lower than even the sale price. So, basically, if you want to upgrade from a lower program, with less features, to a higher one, thanks to the sale you can jump in by paying almost the same price as an upgrade (or extending the Update Service) from an older version of Plus to a newer version of Plus. And in this particular case, you get some add-ons that are not normally available with Plus. Sounds like a good deal to me.

I went from MEP basic to MEP Premium when a good deal was offered for the upgrade - including to a newer version. I went from MEPP to VPX when Magix offered a competitive upgrade. I went from Samplitude Music Stuidio to Samplitude Pro X2 when offered a competitive upgrade. Obviously, I still had to pay; they don't come free.

EDIT:

I just took a look back at your first message. See my reply:

https://www.magix.info/us/forum/using-the-auto-lighting-feature-i-ve-got-a-few-basic-questions--1207523/#ca1397460

At the time, you were denigrating the program because there was no "Pause" command, amongst other things. We pointed out that stop or pause is the same thing and that there are commands to pause or stop where you press the button, or have the playback marker go back to where it started. And then you continued on with many other things, showing a complete lack of understanding as to how these programs work.

It seems that you didn't want to pay a bit more (or the same price) for Premium because you thought that it wasn't worth it and that you didn't need all of this bloat. Now you're complaining because you realize that having these extra features would be nice to have. Interesting.

As I indicated in the other thread, I give up.

None of these products EVER sell at the non-sale price (of multiple £100s) as no-one would ever pay that much for them.
So no there's not some kind of great sale on, there is merely a £5 discount if you upgrade to Premium (£45 extra cost), rather than buying it as your 1st Magix purchase (£50 cost).

The lack of a 'PAUSE BUTTON' which I highlighted is a massive foolish mistake/failure by the Magix development team though!
I've come to understand and just accept that the people who built this software aren't exactly the most intelligent or savvy of people though, so tbh I no longer care about the lack of basic features such as a pause button! lol

I get that you are deeply in-love with this company & software, so will defend whatever they do/don't do, so am not gonna waste my time argueing over something that ultimately I don't actually care about.

But the simple fact is that ''No, the STOP button does a totally different function to what PAUSE buttons do (which all other editing softwares have''.
The 'stop button' is a 'RESTART BUTTON' which when pressed quite simply ends playing the clip, and resets it to start playing from the very beginning.
And pressing space-bar simply places markers at various points in the video.

What an actual PAUSE BUTTON does (in all other editing software programs) is as it says on the tin, pauses the video at the exact moment you press the button, enabling you to resume playback from that exact moment by pressing the same button again.
Scrolling the timeline once again is not the same as pausing (literally don't quite understand why you have such a hard time comprehending what the function of pausing is! lol)

The key function & feature of a pause button is that you can Pause-Play-Pause a video in micro-seconds, crucially with sound active as you do that, to enable you to know exactly which specific time to cut/crop sections of video based on BOTH audio & video.
Scrolling through the timeline with the slider is a totally different thing, as crucially it doesn't play audio as you slide, and so you cannot pin-point exact moments to cut/crop sections of clip based on audio using that feature.

Ultimately Magix is a good tool for adjusting brightness/gamma/saturation... ect, and then exporting a high quality video image, with customizable fixed Bitrate.
But quite frankly that is the only actual special element which it has.

So I will keep using Magix, but only for that, as that's all its actually good for. :)