terrypin - Thanks for your response. I tried out your settings and the program is still crashing. Also, I cannot get to the dialog box that appears in images ExportMP4-2.jpg, ExportMP4-3.jpg, and ExportMP4-4.jpg. I am assuming you get to that dialog when you click "Advanced" under "Export MP4" settings. When I click on the "Advanced" button the program crashes and I get the same error message as before.

I have zipped and uploaded a project to dropbox. Here's the link: https://dl.dropboxusercontent.com/u/30920404/SampleProject.zip

Though, I do not know if this will help. I believe this is an issue with the computer itself, because I have this issue with every project I've tried to export recently. The project I've uploaded uses content from the free demo project that you can download from Magix. So the files themselves should be fine.

Hi

Have you tried resetting the program to its default settings - File, Settings, Reset program settings to default  ?

Note - you will lose any customised settings you have made.

John

johnebaker - Yes, that was one of the first things I tried. I forgot to list it in my question.

terrypin -  I believe this is an issue with the computer itself, because I have this issue with every project I've tried to export recently. The project I've uploaded uses content from the free demo project that you can download from Magix. So the files themselves should be fine.

Assuming you don't get any help with your project that can resolve the issue and the project itself checks out OK, and you are correct about it being an issue with the computer itself, here are a few last-ditch things you can try:

Run a complete virus scan with a reliable AV program.

See how far back your restore points go and try to figure out what you may have installed to make Magix go haywire.

Uninstall Magix all over again and run the cleanup tool also, then delete all Magix files in Program Files and Documents, and then go into the registry and delete anything remotely connected to Magix, and then reinstall.

If all the above fails, then a clean Windows install may be indicated. 

Then in the future, make sure you have a restore point before and after Magix, and everything else you install from then on.  Hopefully you can isolate whatever it may be that is causing the trouble....

Here's hoping you don't require such major surgery, but sometimes you gotta do what you gotta do. 

Hi,

As I suspected would be the case (and your last post about being unable to open the advanced export settings clinched it), I was unable to reproduce the problem here. Your sample project exported OK.

Has this problem been present since you installed MEP 2013 (patched to version 12.0.3.4 UDC2)? IOW, you've never been able to export to MP4?

Do exports to other types work?

You haven't described your computer specs and OS, which might give us some further clues. But it sounds as if you'd know yourself whether to suspect an underpowered PC.

So my first guess is some sort of graphics conflict with your ATI Radeon. If John is around I think he has experience of that sort of issue. And Peter is strong on this hardware and advanced graphics stuff. Presumably other graphics-intensive apps all work OK?

On the off chance that some key DLLs and drivers etc may have become corrupted or lost entirely, try running sfc /scannow in the Run box. If there are any prompts while doing that, you'll need your OS disc unless you've copied the \i386 folder onto your HD.

But my money is on the graphics card.

In parallel, I'd suggest you send a ticketed technical support request to Magix. Include the link to this thread.

Edit: Another longshot that helped me once with an obscure crashing problem: Open Program Settings > Display options > Video/Audio > Video mode and change from Standard mode to one of the alternatives, OK all the way out, then without doing anything else go back and change the mode back to Standard (H/W accel etc). Failing that, it might also be worth staying in the alternative mode (each in turn) and then trying the export. Lace liberally with lots of MEP restarts, PC reboots, Device Manager checks, etc.

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Terry, East Grinstead, UK

Hi

I had an ATI HD4540 in my ld computer before getting a NVidia card and never had a problem exporting mp4's.

I also had no joy with HWA turned on - the card just did not appear to be used despite being OpenCL compatible.

If the card had been a NVidia then I would certainly go for looking at the drivers as there are known issues with some of these cards where it has been necessary to rollback the drivers to an older version.

With the ATI card the one suspect I would seriously look at is if it is using the Motherboard manufacturers, or Windows drivers.  I would suggest downloading the drivers direct from AMD/ATI and install those to see if this fixes the problem.

As has been said before we do need your computer specification and Windows version.

HTH

John

Sorry for the delayed response - the computer in question is my work computer and I've been out of the office.

I submitted a support ticket to Magix and was given a scan tool to run. After running that, support gave me a list of drivers to try updating. If that doesn't work I'll move onto some of the new suggestions you guys have given me.

Here's my computer specs:

• OS: Windows 7 64-bit
• Processor: Intel Core i7-2600 CPU @ 3.40 GHz
• Installed Memory: 8 GB
• Graphics Card: ATI Radeon HD 5450

Well in all the years I have used Movie Edit Pro, I have never ever been able to get it to export an mp4 file; not even to any of the presets. It's still the same now after the last 2014 Premium update today; 20th Nov 2013. I just have to export as an avi and use another program to make my mp4's.

Peter

6 or 7 weeks since we heard from the OP, so looks like she either lost interest or solved it and didn't bother to tell us.

Peter,

Probably best to start a new thread, unless your symptoms are identical. I'll be interested to learn what Magix Support says about that long-standing serious problem?

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Terry, East Grinstead, UK

Sorry! Forgot to post back here when the issue was fixed.

Peter - running the program in compatibility mode for Windows XP solved the problem for me. It doesn't appear to have negatively affected any other features.