Hello - I let Movie Edit Pro 2021 Plus perform the latest upgrade, but now the program hangs during startup. You get the splash screen and the interface, but its non-responsive. Is there a way for me to proceed without a reinstall? Thanks
Hi and welcome to the user to user forums.
Make sure that the Movie Edit Pro program folders are checked 'Not to be scanned' by your antivirus program. There should be an exceptions to scan folders option within the antivirus program.
Some antivirus programs stop MEP from verifying it is a legal purchase and will halt the loading of the program.
Ray.
Well, lets see......I uninstalled the program, then reinstalled.......Very slow startup loading.......around 10 minutes......disabled antivirus......same very slow startup loading........disabled the firewall........same results.
So, I've wasted two nights on this program, getting it to work. No links I can find to tech support.....only links to more knowledge base topics.
So, I'm officially done with this program and will forfeit the $$ I've paid.
I'm sorry you are experiencing these problems, but unfortunately:
I uninstalled the program, then reinstalled
may well have simply made the problem worse! Unless you took care to ensure that everything related to the former installation was removed - the default uninstaller cannot do this because some folders etc are created on first and subsequent runs of the software and so it does not know they exist - there is every chance that, as you seem to have found, the problem is not resolved.
If you would like our help to resolve this (despite your saying you are done with this program) try the following:
Hopefully, you will now have a functioning system.
HTH
Jeff
Forum Moderator
No links I can find to tech support.....only links to more knowledge base topics
You have to read and do what it says on the screen and scroll down to the bottom of each page to where it says to ask Support and click on it, then finally fill in the form and submit. It takes 20 seconds plus the time to fill in the form - with the pertinent information, like your operating system and computer system details.
No links I can find to tech support.....only links to more knowledge base topics
You have to read and do what it says on the screen and scroll down to the bottom of each page to where it says to ask Support and click on it, then finally fill in the form and submit. It takes 20 seconds plus the time to fill in the form - with the pertinent information, like your operating system and computer system details.
That's my point.....I scroll to the bottom and click on the blue button about ask Support and it takes me to links with more knowledge base help...."you might try...…"
Try the following starting by clicking on the Support section above.
That will take you to this screen.
Select your program. That will take you to this,
Click the bottom right hand box which will take you to this page.
Click for video.
This page will then open.
Press for your program.
Press search for other solutions.
Type something meaningless into the box and press 'Find a solution'.
Scroll to the bottom of the page above and select 'Send a Report'.
That should then open this page.
Finally you get to send a report to Magix tech support.
Long winded I would agree, but there you have it.
Ray.