Movie Edit Pro 2021 Premium new install keeps crashing

Wryly wrote on 4/26/2021, 6:40 AM

I just bought the latest version and installed, but it keeps randomly crashing, even when idle. At one point a message intimated that my GPU was incompatible, but the program crashed before I could screengrab it. It may not be cutting edge, but the idea that it's incompatible seems ridiculous.

Also I couldn't get NewBlue Filters 5 Ultimate to download, with it failing to install multiple times (though sometimes I think the program may just have crashed. Eventually I noticed my Bullguard Antivirus software was blocking it. Can people vouch for the software? <EDIT> scratch that bit. I restored the offending file and tried again. On the 2nd attempt it went through and that appears to be OK, though whether MPE 2021 is any more stable, I can't tell yet.

My system info is as follows (Windows and all drivers are up to date):

General        
                Operating System        Microsoft Windows 10 Home
                Central Processor        AMD Ryzen 5 3600 6-Core Processor              
                User Name        xxx
Graphics        
                Video Adapter        NVIDIA GeForce GTX 1650
                Video Memory        4.0 GB
                Screen Resolution        3840 x 2160
Storage        
                Total Memory        16.0 GB
                Free Memory        12.7 GB
                Total Hard disk        931.4 GB
                Free Hard disk        831.3 GB

Operating System        
                OS Name        Microsoft Windows 10 Home
                OS Version        10.0.19042
                Product ID        00325-80000-00000-AAOEM
                System Up Time        25/04/2021 23:48:00
                Internet Explorer Version        11.789.19041.0
                Microsoft DirectX Version        DirectX 12
                OpenGL Version        10.0.19041.928 (WinBuild.160101.0800)
Registry        
                Maximum Size        4095 MB
                Current Size        139 MB
                Status        OK
Central Processor        
                CPU Name        AMD Ryzen 5 3600 6-Core Processor              
                Number of Logical Processors        12
                Code Name        Model 1, Stepping 0
                Manufacturer        AuthenticAMD
                Current Clock Speed        3600 Mhz
                Max Clock Speed        3600 Mhz
                Voltage        1.1V
                External Clock        100 Mhz
                CPU ID        AMD64 Family 23 Model 113 Stepping 0
                Socket Designation        AM4
                L1 - Cache        384 KB
                L2 - Cache        3072 KB
                L3 - Cache        32768 KB
Motherboard        
                Model        A320M-A PRO (MS-7C51)
                Manufacturer        Micro-Star International Co., Ltd.
                BIOS Name        1.30
                BIOS Vendor        American Megatrends Inc.
                SMBIOS Version        1.30
                BIOS Date        08/11/2019

Comments

AAProds wrote on 4/26/2021, 7:16 AM

@Wryly

Welcome to MEP.

Something to try: as soon as you get MEP started:

File > Settings > Reset Program Settings to Default.

All my forum comments are based on or refer to my System 1.

My struggle is over! I built my (now) system 2 in 2011 when DV was king and MPEG 2 was just coming onto the scene and I needed a more powerful system to cope. Since then we've advanced to MP4 and to bigger and bigger resolutions. I was really suffering, not so much in editing (with proxies) but in encoding, which just took ages. A video, with Neat Video noise reduction applied, would encode at 12% of film speed. My new system 1 does the same job at 160% of film speed. Marvellous. I'm keeping my old system as a capture station for analogue video tapes and DV.

System 1

Windows 11 v23H2 severely modified by Openshell and ExplorerPatcher

Power supply: 850W Cooler Master (should have got modular)

CPU: Intel i7 13700K running at 3400mhz, cooled by a Kraken 2x140mm All In One liquid cooler.

RAM: 64gb (2x32gb sticks) G.Skill "Ripjaws" DDR4 3200Mhz

GPU 1: iGPU UHD 770

GPU 2: NVidia RTX 3060Ti Windforce 8gb

C drive: NVME 500gb

Bluray Burner: Pioneer BDR-212D

Various other SSD and HDDs.

Monitor: 27"/68cm Samsung, 2560 x 1440, 43 pixels/cm.

MEP 2021 version 20.0.1.80

Movie Studio 2025

Magix Video Easy version 7.0.1.145

System 2

(Still in use for TV and videotape capture)

Windows 10 Home Version 2009

CPU: i5-750 at 2670mhz with 12gb RAM

Onboard IEEE1394 (Firewire) port

GPU: ATI Radeon HD 4770 (512mb) which is ignored by MEP

Hard drives: C Drive 256gb SSD, various other HDDs.

Monitor: Dell 22"/56cm, 1680x1050, 35 pixels/cm

Movie Studio 2023

Movie Studio 2024

VPX 12

emmrecs wrote on 4/26/2021, 8:14 AM

@Wryly

Welcome to the Magix user to user forums.

a message intimated that my GPU was incompatible, ... but the idea that it's incompatible seems ridiculous

Magix video editing programs are optimised for intel CPUs, more especially those that include an integrated GPU. That is the reason you see the warning about incompatibility. Users who have an AMD processor in their machine cannot take advantage of the Hardware Acceleration of export that is possible when using an intel processor with iGPU. Perhaps the "incompatibility" warning should actually indicate that performance may not be optimal on your machine.

However, I don't think that should cause the program to crash. have you yet been able to run it successfully at all?

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

CubeAce wrote on 4/26/2021, 8:15 AM

@Wryly

Hello and welcome.

You may only have nvidia game drivers loaded. You need HD graphics drivers for video editing.

Ray.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5737

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2135 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 31TB of 10 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 572.60 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Vegas Pro 21,Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio. CS6 and DXO Photolab 8, OBS Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

johnebaker wrote on 4/26/2021, 8:22 AM

@Wryly

Hi

. . . . the latest version and installed . . .

Is it patched up to date - that latest is v20.0.1.80

. . . . At one point a message intimated that my GPU was incompatible, but the program crashed before I could screengrab it. It may not be cutting edge, but the idea that it's incompatible seems ridiculous. . . .

It may seem ridiculous, however it is possible - are the GTX 1650 drivers up to date and, if you do not game, are you using the Studio drivers from Nvidia?

As the PC is not Intel processor with integrated GPU based, there is no hardware acceleration for exporting to MP4 h.264, AVCHD and NVENC video formats, you can expect longer export times.

Note the forum is going to be offline for maintenance tomorrow morning, Tuesday 27th, see this message from Magix

John EB
Forum moderator

 

Last changed by johnebaker on 4/26/2021, 8:26 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Wryly wrote on 4/26/2021, 11:13 AM

@Wryly

Welcome to the Magix user to user forums.

a message intimated that my GPU was incompatible, ... but the idea that it's incompatible seems ridiculous

Magix video editing programs are optimised for intel CPUs, more especially those that include an integrated GPU. That is the reason you see the warning about incompatibility. Users who have an AMD processor in their machine cannot take advantage of the Hardware Acceleration of export that is possible when using an intel processor with iGPU. Perhaps the "incompatibility" warning should actually indicate that performance may not be optimal on your machine.

However, I don't think that should cause the program to crash. have you yet been able to run it successfully at all?

Jeff
Forum Moderator

Maybe that is all it was referencing. I didn't get a chance to take it in before it crashed and rebooted.

Wryly wrote on 4/26/2021, 11:15 AM

@Wryly

Hello and welcome.

You may only have nvidia game drivers loaded. You need HD graphics drivers for video editing.

Ray.

I'm pretty sure that I've got the latest of everything.

Wryly wrote on 4/26/2021, 11:24 AM

@Wryly

Hi

. . . . As the PC is not Intel processor with integrated GPU based, there is no hardware acceleration for exporting to MP4 h.264, AVCHD and NVENC video formats, you can expect longer export times.

John EB
Forum moderator

 

I can live with that as long as I can edit comfortably. It was getting impossible to work with the 2017 version on my 8 year old PC, as it just couldn't hack working with 720, or 1080 once I had more than a couple of tracks running and with effects, forget it. I just had to get my clips and edits in place, then add the effects and render it out to see it it worked. On one I just gave up, re-encoded everything in SD, cut the video together, then exported it as 720 afterwards.
That said, I still run the 2013 version too, as its audio time-stretching is vastly superior to the subsequent versions, with that hideous graph-style interface, which is unusable for precision syncing.

Wryly wrote on 4/26/2021, 12:24 PM

@Wryly

Welcome to the Magix user to user forums.

However, I don't think that should cause the program to crash. have you yet been able to run it successfully at all?

Jeff
Forum Moderator

Since I've got everything installed and used some tune-up software to address a few registry errors, it seems to be more stable. I've not really got a project to work on at the moment, but tried to load a music video project from my previous version. It didn't like it (messed up some chromakey, failed to see one clip in the folder and scrambled the sync on a couple more), but I had a tool around, looking at the various filters etc and I had no crashes in the 30+ minutes I was playing around with it.
Fingers crossed, when I get a chance to film some more bands, I'll be able to work with the 1080 files a bit more easily.

emmrecs wrote on 4/26/2021, 1:14 PM

@Wryly

Hello and welcome.

You may only have nvidia game drivers loaded. You need HD graphics drivers for video editing.

Ray.

I'm pretty sure that I've got the latest of everything.

Just to clarify on this: there are two different driver types for your nVidia card. What is being strongly recommended is that you ensure you use the Studio drivers and not the Game drivers if you do not use your PC for gaming.

Jeff

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Wryly wrote on 4/26/2021, 4:51 PM

@Wryly

Hello and welcome.

You may only have nvidia game drivers loaded. You need HD graphics drivers for video editing.

Ray.

I'm pretty sure that I've got the latest of everything.

Just to clarify on this: there are two different driver types for your nVidia card. What is being strongly recommended is that you ensure you use the Studio drivers and not the Game drivers if you do not use your PC for gaming.

Jeff

Yeah, the Studio drivers are up to date.
Thanks.

johnebaker wrote on 4/27/2021, 10:40 AM

@Wryly

Hi

. . . . the Studio drivers are up to date . . . . .

What version number are they?

John EB

 

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Wryly wrote on 4/27/2021, 10:43 AM

@Wryly

Hi

. . . . the Studio drivers are up to date . . . . .

What version number are they?

John EB

 

462.31